Enterprise Service Management Systems Analyst (Contract)

Procom Consultants Group; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT services provider is seeking a Business Systems Analyst for a contract opportunity in Plano, TX. The role involves consulting and administering Service Management applications while partnering with stakeholders to resolve issues. Ideal candidates should have a BA/BS in Computer Science or Information Systems and strong analytical skills. Experience with scripting languages and enterprise systems is crucial. This contract lasts over 5 months with an ASAP start date.

Qualifications

• Minimum of a BA/BS or equivalent with 3-5 years of experience supporting enterprise systems.
• Familiarity with service management applications is beneficial.
• Experience in requirements development, testing, or documentation.

Responsibilities

• Provide consulting, design, deployment, and administration of Service Management applications.
• Partner with key stakeholders to resolve issues.
• Track issues through support ticket logging and provide feedback.

Skills

Strong analytical skills

Advanced scripting development experience

Customer service skills

Interpersonal skills

Multi-tasking

Education

BA/BS in Computer Science or Information Systems

Tools

ServiceNow

HPE BSM

REST API

Perl

Java

Job description

A leading IT services provider is seeking a Business Systems Analyst for a contract opportunity in Plano, TX. The role involves consulting and administering Service Management applications while partnering with stakeholders to resolve issues. Ideal candidates should have a BA/BS in Computer Science or Information Systems and strong analytical skills. Experience with scripting languages and enterprise systems is crucial. This contract lasts over 5 months with an ASAP start date.