Software Developer-SCSM

TekWissen LLC; Houston (TX); On-site; USD 100,000 - 120,000; Full time

Job summary

A technology solutions firm in Houston is seeking a Software Developer-SCSM to lead analysis, design, and implementation of Microsoft System Center Service Manager. The ideal candidate will have over 6 years of experience in administrative roles and a strong background in problem-solving and customer service. Key responsibilities include documenting requirements, troubleshooting issues, and training stakeholders. This role emphasizes teamwork and strong communication skills, contributing to the firm's innovative capabilities.

Qualifications

• 6+ years of Administration/Analyst experience focusing on Service Manager.
• Strong analytical and problem-solving skills needed.
• Experience in implementing enterprise-wide solutions.

Responsibilities

• Serve as point of contact for issue reporting and resolution.
• Lead analysis, design, testing, and support for Service Manager solutions.
• Prepare documentation and mockups based on requirements.

Skills

Administration/Analyst experience

Analytical problem solving

Customer service

Written and verbal communication

Teamwork

Time management

Job description

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering, and systems integration.

Job Description

The Software Developer-SCSM, under general supervision, participates in the analysis, design, testing, implementation and support of Microsoft System Center Service Manager 2012 R2.

Responsibilities

• Functions as a liaison to multiple business units. Serves as point of contact for issue reporting, tracking, resolution and validation.
• Aid in leading the analysis, design, testing, implementation, and support activities for Service Manager solutions
• Use Service Manager experience/knowledge to offer up best practices/solutions to identified business needs/issues
• Prepare documentation (requirements, recommendations, technical analysis)
• Prepare Mockups/Prototypes based on Requirements/Recommendations – use knowledge of Service Manager features/tools to offer up “solutions” to the identified requirements
• Troubleshoot any application side issues; document findings/solutions/fix, work with technical administrators to implement solution/fix
• Work with business units to develop and/or maintain their reporting needs
• Provide training for key stakeholders on current and future functionality
• Champions development guidelines and standards
• Develops and executes unit test plans and assists in the development and execution of system test plans
• Strong understanding of Software Development Lifecycle (SDLC)

Qualifications

• 6+ years of Administration/Analyst experience with at least 2 years focused in Service Manager related processes
• Strong analytical and complex problem solving skills
• Working with all levels within an organization including senior executives, directors, managers, corporate and technical staff
• Strong customer service skills and focus
• Strong written and verbal communication skills
• Strong organization and interpersonal skills
• Enjoys working as a member of a team, fosters a team environment, is an active and positive participant in forming a team oriented culture
• Able to work independently balancing shifting workloads and priorities
• Demonstrates an aptitude for continuous learning and personal development (intellectually curious)
• Time management, prioritization and organization with the ability to prioritize activities and lead multiple tasks at once
• Experience implementing enterprise-wide solutions
• Proven ability to train and communicate SCSM features and functions to non-technical audiences
• Demonstrable experience administering SCSM

Additional Information

All your information will be kept confidential according to EEO guidelines.