Science Supply Center Specialist - Customer-Focused & Efficient

ThermoFisher Scientific; Cambridge (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

PTO 120 hours

Paid holidays

Parental leave

Stock Purchase Plan

401(k) plan

Job summary

Thermo Fisher Scientific in Massachusetts is seeking a Supply Center Specialist to deliver a best-in-class customer experience in a scientific retail setting. You’ll maintain inventory, uphold branding, and support on-site promotions while ensuring accessibility to essential lab supplies.

The role emphasizes strong customer service, organizational skills, and collaboration with commercial teams to act on market trends. On-site work with PPE required and regular travel between accounts may occur.

Qualifications

• Minimum 1 year experience in customer service, retail, sales, research & development or related field.
• Organized with attention to detail and ability to work autonomously.
• Customer-centric with market awareness and problem-solving mindset.

Responsibilities

• Provide exceptional customer service by building relationships with on-site scientists and procurement teams.
• Oversee daily inventory management to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards at the Supply Center.
• Identify new product opportunities and support on-site promotions and events.
• Collaborate with commercial teams to relay customer feedback and market trends.

Skills

Customer service

Retail experience

Organized

Attention to detail

Autonomous work

Customer-centric

Market awareness

Problem solving

Team collaboration

Education

High school diploma

Bachelor’s degree recommended

Tools

Supply Center Management System

Job description

Thermo Fisher Scientific in Massachusetts is seeking a Supply Center Specialist to deliver a best-in-class customer experience in a scientific retail setting. You’ll maintain inventory, uphold branding, and support on-site promotions while ensuring accessibility to essential lab supplies.

The role emphasizes strong customer service, organizational skills, and collaboration with commercial teams to act on market trends. On-site work with PPE required and regular travel between accounts may occur.