Supply Center Specialist

ThermoFisher Scientific; Cambridge (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

PTO 120 hours

Paid holidays

Parental leave

Stock Purchase Plan

401(k) plan

Job summary

Thermo Fisher Scientific in Massachusetts is seeking a Supply Center Specialist to deliver a best-in-class customer experience in a scientific retail setting. You’ll maintain inventory, uphold branding, and support on-site promotions while ensuring accessibility to essential lab supplies.

The role emphasizes strong customer service, organizational skills, and collaboration with commercial teams to act on market trends. On-site work with PPE required and regular travel between accounts may occur.

Qualifications

• Minimum 1 year experience in customer service, retail, sales, research & development or related field.
• Organized with attention to detail and ability to work autonomously.
• Customer-centric with market awareness and problem-solving mindset.

Responsibilities

• Provide exceptional customer service by building relationships with on-site scientists and procurement teams.
• Oversee daily inventory management to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards at the Supply Center.
• Identify new product opportunities and support on-site promotions and events.
• Collaborate with commercial teams to relay customer feedback and market trends.

Skills

Customer service

Retail experience

Organized

Attention to detail

Autonomous work

Customer-centric

Market awareness

Problem solving

Team collaboration

Education

High school diploma

Bachelor’s degree recommended

Tools

Supply Center Management System

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Thermo Fisher’s on-site Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Essential Functions

The Supply Center Specialist is responsible for ongoing inventory management, mix optimization, merchandising and customer experience to ensure Supply goals are met, including:

• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher’s brand.
• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
• Collaborate with commercial teams to communicate customer feedback, market trends, and competitive intelligence to drive business improvement.
• Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment.
• Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
• Complete all required training
• Will perform other related duties as the need arises and/or assigned including training backfill SCSs and new hires.

Education

• High school diploma required
• Bachelor’s degree recommended but not required

Experience/Requirements

• Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or other related field.
• Organized, attention to detail and ability to work autonomously
• Is customer-centric and keenly aware of markets, trends and competitors
• Anticipates needs and problems while crafting solutions
• Demonstrates a sense of urgency, contagious optimism and a “can do” demeanor
• Is innovative and never satisfied with the status quo
• Greets challenge and change as opportunity
• Has courage and confidence to try new things and learn from mistakes
• Encourage, motivates and collaborates with others
• Builds effective partnerships with customers and colleagues

Working Conditions

• Work hours must be performed during normal business hours to match delivery times and customer hours.
• Daily car travel to and from account locations is required. Mileage is reimbursed.
• Required to be able to lift up-to 15 lbs.
• May be required to stand for long periods of time while performing work duties.
• Must work safely with chemicals and hazardous materials.
• This position is not eligible for relocation benefits.

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $20.62–$27.50.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.