Lab Supply Center Specialist — Customer Experience & Inventory

Thermo Fisher; Cambridge (MA); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Health and dental plans

Vision plan

Paid time off & holidays

Job summary

Thermo Fisher Scientific is seeking a Supply Center Specialist in Massachusetts to deliver a best-in-class customer experience within a scientific retail setting. You will ensure product availability, maintain merchandising standards, and support on-site operations for researchers and lab personnel.

Responsibilities include handling daily inventory, restocking, auditing stock, and coordinating on-site promotions.

Qualifications

• Minimum 1 year of proven experience in customer service, retail, sales, research & development or other related field.
• Organized with strong attention to detail and ability to work autonomously.
• Customer-centric with keen awareness of markets, trends and competitors.
• Anticipates needs and crafts solutions.
• Demonstrates urgency, optimism and a can-do demeanor.
• Innovative and open to change; not satisfied with status quo.
• Builds effective partnerships with customers and colleagues.
• Willingness to travel to account locations as needed.

Responsibilities

• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock.
• Maintain merchandising and branding standards of the Supply Center.
• Identify new product opportunities and coordinate on-site promotions, product shows, and events.
• Collaborate with commercial teams to communicate customer feedback, market trends, and competitive intelligence.
• Utilize internal systems to manage orders, monitor usage trends, and ensure replenishment.
• Plan and assist with product shows, seminars, and other on-site events.
• Complete required training and assist with backfill for SCSs and new hires.

Skills

Customer service

Inventory management

Branding & merchandising

Event coordination

Collaboration

Systems usage

Education

High school diploma

Bachelor's degree recommended

Tools

Supply Center Management System

Job description

Thermo Fisher Scientific is seeking a Supply Center Specialist in Massachusetts to deliver a best-in-class customer experience within a scientific retail setting. You will ensure product availability, maintain merchandising standards, and support on-site operations for researchers and lab personnel.

Responsibilities include handling daily inventory, restocking, auditing stock, and coordinating on-site promotions.