Supply Center Specialist

Thermo Fisher; Cambridge (MA); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Health and dental plans

Vision plan

Paid time off & holidays

Job summary

Thermo Fisher Scientific is seeking a Supply Center Specialist in Massachusetts to deliver a best-in-class customer experience within a scientific retail setting. You will ensure product availability, maintain merchandising standards, and support on-site operations for researchers and lab personnel.

Responsibilities include handling daily inventory, restocking, auditing stock, and coordinating on-site promotions.

Qualifications

• Minimum 1 year of proven experience in customer service, retail, sales, research & development or other related field.
• Organized with strong attention to detail and ability to work autonomously.
• Customer-centric with keen awareness of markets, trends and competitors.
• Anticipates needs and crafts solutions.
• Demonstrates urgency, optimism and a can-do demeanor.
• Innovative and open to change; not satisfied with status quo.
• Builds effective partnerships with customers and colleagues.
• Willingness to travel to account locations as needed.

Responsibilities

• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock.
• Maintain merchandising and branding standards of the Supply Center.
• Identify new product opportunities and coordinate on-site promotions, product shows, and events.
• Collaborate with commercial teams to communicate customer feedback, market trends, and competitive intelligence.
• Utilize internal systems to manage orders, monitor usage trends, and ensure replenishment.
• Plan and assist with product shows, seminars, and other on-site events.
• Complete required training and assist with backfill for SCSs and new hires.

Skills

Customer service

Inventory management

Branding & merchandising

Event coordination

Collaboration

Systems usage

Education

High school diploma

Bachelor's degree recommended

Tools

Supply Center Management System

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Supply Center Specialist Job Description

Position Objective

As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Thermo Fisher's on-site Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Essential Functions

• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher's brand.
• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
• Collaborate with commercial teams to communicate customer feedback, market trends, and competitive intelligence to drive business improvement.
• Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment.
• Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
• Complete all required training
• Will perform other related duties as the need arises and/or assigned including training backfill SCSs and new hires.

Education

• High school diploma required
• Bachelor's degree recommended but not required

Experience/Requirements

• Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or other related field.
• Organized, attention to detail and ability to work autonomously
• Is customer-centric and keenly aware of markets, trends and competitors
• Anticipates needs and problems while crafting solutions
• Demonstrates a sense of urgency, contagious optimism and a can do\" demeanor
• Is innovative and never satisfied with the status quo
• Greets challenge and change as opportunity
• Has courage and confidence to try new things and learn from mistakes
• Encourage, motivates and collaborates with others
• Builds effective partnerships with customers and colleagues

Working Conditions

• Work hours must be performed during normal business hours to match delivery times and customer hours.
• Daily car travel to and from account locations is required. Mileage is reimbursed.
• Required to be able to lift up-to 15 lbs.
• May be required to stand for long periods of time while performing work duties.
• Must work safely with chemicals and hazardous materials.
• This position is not eligible for relocation benefits.

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $20.62-$30.94.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards