School Transportation Dispatch Lead

National Express; Waukee (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Holiday pay

PTO accrual

401(k) plan

Job summary

Durham School Services is seeking a dispatcher in the United States, Iowa, Waukee. You will direct daily driver assignments, schedule routes, and coordinate buses for routes, trips, and charters.

You will communicate routing details, assist drivers, and respond to emergencies while maintaining accurate route records and ensuring on-time service. We value strong communication, geographic knowledge, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED is required or preferred.
• Previous dispatch experience is preferred.
• Knowledge of surrounding geographic area for efficient routing.
• Ability to communicate effectively in fast-paced environments.
• Ability to read and interpret documents and instructions from customers and team members.
• Ability to operate two-way and emergency radio systems.
• Bi-lingual abilities are a plus.

Responsibilities

• Directs and monitors daily assignments; schedules drivers and vehicles for routes, field trips, and charters.
• Ensures on-time execution of daily activities and communicates details to drivers.
• Assists drivers with routing directions and special services as needed.
• Responds to emergencies and coordinates repairs and replacements for routes.
• Notifies leadership of route changes, emergencies, accidents, or disruptions.
• Maintains route documentation and records per contract and state requirements.
• Coordinates vehicle service with Maintenance to assure uninterrupted service delivery.
• Handles customer concerns professionally and escalates issues when necessary.

Skills

Dispatch experience

Geographic knowledge

Communication skills

Reading maps

MS Office

Routing software

Bilingual a plus

Education

High school diploma or GED

Tools

Microsoft Office

Routing software

Job description

Durham School Services is seeking a dispatcher in the United States, Iowa, Waukee. You will direct daily driver assignments, schedule routes, and coordinate buses for routes, trips, and charters.

You will communicate routing details, assist drivers, and respond to emergencies while maintaining accurate route records and ensuring on-time service. We value strong communication, geographic knowledge, and the ability to work in a fast-paced environment.