School Transport Dispatcher: Route Planning & Emergencies

National Express; Fairbanks (AK); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Holiday pay

PTO accrual

Retirement savings plan

Descripción de la vacante

Durham School Services is seeking a dispatcher to oversee daily driver assignments, route coverage, and vehicle allocations. You will coordinate routing, communicate with drivers, and respond to emergencies to ensure on-time service across routes and field trips.

The role requires strong organizational skills, prior dispatch experience, and the ability to operate in a fast-paced environment. Benefits include health insurance, retirement plan, and paid time off.

Formación

• High school diploma or GED required.
• Previous dispatch experience preferred.
• Knowledge of surrounding geographic area for routing efficiency.
• Ability to communicate effectively in fast-paced environments.
• Ability to read and interpret documents and instructions.
• Ability to work independently and under pressure.
• Bi-lingual abilities a plus.

Responsabilidades

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of routes, field trips, and charter work.
• Ensures on-time completion of daily activities by drivers and bus assistants.
• Communicates driving assignment details to drivers for proper execution.
• Assists with routing directions and directs special services when required.
• Recommends disciplinary action for violations of company policies.
• Responds to emergency calls and coordinates repairs, assigns replacements as needed.
• Notifies relevant personnel of route changes or incidents affecting service.
• Maintains route documentation for compliance and reliability.
• Coordinates vehicle service with maintenance to ensure uninterrupted service.
• Adheres to dispatch SOPs and handles customer concerns professionally.
• Escalates unresolved issues to management; upholds high ethical standards.
• Performs other duties as assigned.

Conocimientos

Dispatch experience

Routing knowledge

Communication

Radio systems

Educación

High school diploma or GED

Herramientas

Microsoft Office

Routing software

Office equipment (fax, scanner, copier)

Descripción del empleo

Durham School Services is seeking a dispatcher to oversee daily driver assignments, route coverage, and vehicle allocations. You will coordinate routing, communicate with drivers, and respond to emergencies to ensure on-time service across routes and field trips.

The role requires strong organizational skills, prior dispatch experience, and the ability to operate in a fast-paced environment. Benefits include health insurance, retirement plan, and paid time off.