School Technology Specialist - Washington, DC-NEED CONTRACTORS FOR 4 weeks

inspiroz; Washington (District of Columbia); On-site; USD 39,000 - 58,000; Full time

Job summary

Inspiroz is seeking a driven School Technology Specialist contractor to join our on-site IT support team in Washington DC. You will support day-to-day technology across Inspiroz’ charter school portfolio, working under the Service Delivery Manager and coordinating with our remote support partners.

The role requires strong Windows and Mac troubleshooting, AD, networking basics, and excellent customer service.

Qualifications

• Bachelor's degree or equivalent certifications in technology.
• 1–2 years of Tier 1–2 technical support experience.

Responsibilities

• Provide on-site technical support at Inspiroz charter schools.
• Troubleshoot and resolve hardware and software issues.
• Coordinate with remote IT support team via ConnectWise.
• Document issues and actions for timely resolution.

Skills

Customer service

Tech support

Written communication

Education

Bachelor's degree

Tools

ConnectWise

Job description

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) contractor to join our on-site IT support team in Washington DC .As a contractor , you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

Key responsibilities for this position include the following:

Travel schedules : Mon-Wed-Fri - zip code 20017/20019- Tuesdays and Thursday-Zip Code 20019 but 2 locations.

Technical support and problem resolution

• Take the lead in resolving technical issues that require on-site support.
• Conduct thorough troubleshooting toidentifythe root cause of problems.
• Act as the liaison between on-site operations and the remote IT support team in India.

• Communicate technical issues and requirements to the remote team accurately and clearly and use Connectwise for helpdesk
• Providedetailed information and documentation tofacilitateremote troubleshooting and support.

Customer support and service

• Communicates updates, challenges, and tasks to the client in a clear and timely manner.
• Listens actively to client concerns and addresses themappropriately.
• Establishes andmaintainsstrong relationships with clients, fostering a sense of trust and partnership.
• Assistsclients in aligning technology solutions with their specific goals and requirements.
• Ensures client satisfaction by following up on issue resolution andprovidingnecessary support.

• Takes personal interest in the quality of work and meeting customer needs.
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
• Responds to emails within two hours during business hours and ensurestimelyresponses to after-hours emails or requests, as per the company's communication policy.’

Time Entry and Ticket Management

• Accurately and diligently tracks time spent on-site using ConnectWiseManage'stime entry feature.
• Regularly updatesticketstatuses andprovidesclear and concise notes for effective communication and collaboration.
• Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.
• Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.

Knowledge, Skills, and Abilities:The successful candidate will have:

Knowledgeof:

• Windows Systems
• Mac Systems
• Active Directory
• Networking equipmentand concepts
• Hardware repairsand installations

Skills

• Excellentcustomer service skills
• Excellent hands-on technical support skills
• Excellent verbal and written communication skills

Abilities

• Ability todemonstratepassion for technology, innovation, troubleshooting, and making a difference.
• Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
• Ability to self-motivate and work independently whenrequired, taking initiative and ownership of tasks.
• Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education:

Thesuccessful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.

Experience:

Thesuccessful candidate should have at least 1-2years’ experiencein Tier 1 and 2 technicalsupport.