IT Support Specialist Contractor

The EDH Global; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, and vision insurance

Flexible schedule

Paid time off

Tuition reimbursement

Professional development

Job summary

A leading IT service provider is seeking an IT Support Specialist Contractor in Washington, D.C. This role involves providing comprehensive technical support to a diverse global workforce, managing troubleshooting of hardware, software, and network issues. The ideal candidate will have deep expertise in M365 environments, strong Windows troubleshooting skills, and relevant certifications. This full-time contractor position offers a competitive salary and various benefits including a 401(k) plan and health insurance.

Qualifications

• Deep expertise in M365 hybrid environments, Entra ID, SSO, and MFA.
• Advanced proficiency in Windows troubleshooting and device support.
• Experience with analytical software platforms.

Responsibilities

• Provide hardware, software, and network support to global staff.
• Deliver help desk services, including troubleshooting and maintenance.
• Manage Microsoft 365 environments and oversee email account lifecycles.

Skills

M365 hybrid environments

Single Sign-On (SSO)

Multi-Factor Authentication (MFA)

Windows troubleshooting

Remote support tools

Cloud security best practices

Scripting (Python, PowerShell, Bash)

Education

Bachelor's degree in IT or related field

Relevant certifications (CompTIA, Microsoft, ITIL)

Tools

Microsoft 365 administration

Adobe

Power BI

Power Automate

Visio

Planner

Project

Job description

Washington D.C., District of Columbia, United States

About the job IT Support Specialist Contractor

IT Support Specialist Contractor
Location: Washington, DC

Position Overview:
As an IT Support Specialist contractor, you will deliver comprehensive technical and help desk support to a diverse, global workforce. Youll be responsible for hardware, software, and network troubleshooting, maintaining regulatory cybersecurity compliance, and optimizing IT operations for end-users and engineering teams.

Key Responsibilities:

• Provide remote and in-person hardware, software, and network support to staff worldwide
• Ensure governance, cybersecurity, and information assuranceincluding FISMA compliance and implementation of cyber hygiene, data loss prevention, and related initiatives
• Deliver help desk services, including device troubleshooting, patching, asset provisioning and inventory management, software and hardware maintenance, and Audio/Video support
• Manage Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive, Groups)
• Oversee email account lifecycle (creation, updates, deletions, archiving)
• Support IT equipment logistics, including repairs, replacements, and global deployments
• Gather and respond to technical inquiries over email/ticketing systems
• Diagnose and fully resolve reported technical issues
• Collaborate with engineering/product teams to solve problems; ramp up new users
• Triage, track, and correctly route user support requests
• Maintain proactive communication with customers and teammates

Required Qualifications:

• Deep expertise in M365 hybrid environments, Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA)
• Advanced proficiency in Windows troubleshooting and device support
• Skilled in Microsoft 365 administration
• Experience with Adobe, Power BI, Power Automate, Visio, Planner, and Project
• Ability to install, configure, and support laptops and mobile devices
• Proficient in remote support tools (Remote Desktop, Zoom, MS Teams)
• Strong understanding of cloud security best practices and compliance
• Experience with scripting (Python, PowerShell, Bash) and analytical software platforms

Preferred Experience:

• Previous support of a hybrid, globally deployed workforce
• Help Desk experience: 5+ years (preferred)
• Providing support on complex software platforms: 5+ years (preferred)
• Scripting in Python/Bash/PowerShell: 3+ years (preferred)
• Working with analytical software platforms: 3+ years (preferred)
• Strong communication, interpersonal, and teamwork skills
• Ability to meet deadlines and adapt to shifting priorities
• Collaborative spirit, cultural sensitivity, and willingness to learn
• Bachelors degree in IT or related field; relevant certifications (CompTIA, Microsoft, ITIL) preferred

Security Clearance:

• Candidates will need to be eligible to obtain and maintain an appropriate level of security clearance.
• Full-time, contractor position
• Salary: $70,000 $110,000 per year
• Benefits include 401(k) (with match), health/dental/vision insurance, flexible schedule, paid time off, parental and life insurance leave, relocation assistance, tuition reimbursement, professional development, flexible spending account, retirement plan, employee assistance program