School Technology Specialist - Washington, DC

Inspiroz; Washington (District of Columbia); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth opportunities

Competitive compensation with bonus

Inclusive company culture

Professional development support

Descripción de la vacante

Inspiroz is seeking a driven, detail-oriented School Technology Specialist to join our on-site IT support team in Washington DC and Baltimore. You will support day-to-day technology needs across Inspiroz’ charter school portfolio, working under a Service Delivery Manager with regular collaboration from remote support in India.

Key responsibilities include on-site issue resolution, workstation and network maintenance, thorough troubleshooting, and clear communication with clients and the remote

Formación

• Bachelor’s degree or equivalent certifications in a technology field.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Active Directory and network concepts.
• Hardware repair and on-site installation experience.
• Familiarity with ConnectWise Manage or similar ticketing systems.

Responsabilidades

• Lead on-site technical support and issue resolution.
• Install, repair, and maintain workstations, network gear, and peripherals.
• Troubleshoot to identify root causes and coordinate with remote team.
• Communicate status and requirements clearly to clients and team.
• Maintain documentation and time entries in the ticketing system.
• Stay current with education-technology trends and best practices.

Conocimientos

Windows

Mac Systems

Active Directory

Networking

Hardware

Educación

Bachelor's in Technology or related field

Herramientas

ConnectWise Manage

Descripción del empleo

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Washington DC and Baltimore.As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

For over a decade,Inspirozhasestablisheda reputation in the ManagedITServicesindustry as a premier provider ofcharterschoolfocused technology strategy and support.Inspired by our core values of: People Centered, Continuous Learning,Finda Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs.

Key responsibilities for this position include the following:

Technical support and problem resolution

• Take the lead in resolving technical issues that require on-site support.
• Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.

• Conduct thorough troubleshooting toidentifythe root cause of problems.
• Assistwith projects on an as-needed basis, collaborating with project teams and stakeholders asrequired.
• Act as the liaison between on-site operations and the remote IT support team in India.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Provided detailed information and documentation to facilitate remote troubleshooting and support.

• Works closelywith the remote service desk team to resolve technical issues.
• Stayup-to-datewith the latest technology trends, advancements, and best practices in the education sector.
  

Customer support and service

• Communicates updates, challenges, and tasks to the client in a clear and timely manner.
• Listens actively to client concerns and addresses them appropriately.
• Establishes andmaintainsstrong relationships with clients, fostering a sense of trust and partnership.
• Assists clients in aligning technology solutions with their specific goals and requirements.
• Ensures client satisfaction by following up on issue resolution andprovidingnecessary support.

• Takes personal interest in the quality of work and meeting customer needs.
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
• Responds to emails within two hours during business hours and ensure timely responses to after-hours emails or requests, as per the company's communication policy.’

Time Entry and Ticket Management

• Accurately and diligently tracks time spent on-site using ConnectWiseManage's time entry feature.
• Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.
• Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.
• Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.

Knowledge, Skills, and Abilities:The successful candidate will have:

Knowledgeof:

• Windows Systems
• Mac Systems
• Active Directory
• Networking equipmentand concepts
• Hardware repairsand installations

Skills

• Excellentcustomer service skills
• Excellent hands-on technical support skills
• Excellent verbal and written communication skills

Abilities

• Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
• Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
• Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
• Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education:Thesuccessful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.

Experience:Thesuccessful candidate should have at least 1-2years’ experiencein Tier 1 and 2 technicalsupport.

• A company dedicated to fostering andmaintaininga positive and inclusive company culture.
• An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions.
• A company that is committed to continuous improvement while upholding our core principles and values.

• Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges.
• A competitive compensation package with generous benefits and bonus potential.
• Engaging and diverse technical work performed in a dynamic and fast-paced environment.
• Ongoing support for your continuous improvement and professional growth, with a focus on developing your technicalexpertiseand skills.