School Tech Support & AV Help Desk Specialist

Austin Community College; Newark (NJ); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical, dental, and vision insurance

Retirement benefits

Job summary

A private educational institution is seeking a Technology Support Technician to provide technical support and training to faculty, staff, students, and guests. The role requires strong customer service skills, the ability to manage time effectively, and excellent attention to detail. The technician will assist with troubleshooting technology issues and supporting various devices, primarily macOS and iOS. The position offers a salary range of $53,000 - $65,000 and a comprehensive benefits package.

Qualifications

• Experience with a diverse community of students, parents, and colleagues.
• Ability to prioritize support requests and manage multiple tasks.
• Excellent organizational skills to correlate multiple issues.

Responsibilities

• Staff the Circulation Desk/Technology Help Desk.
• Monitor the ticketing system and resolve support tickets.
• Assist with new software and hardware evaluations.

Skills

Customer service orientation

Time management

Attention to detail

Interpersonal communication

Ability to support macOS and iOS

Job description

A private educational institution is seeking a Technology Support Technician to provide technical support and training to faculty, staff, students, and guests. The role requires strong customer service skills, the ability to manage time effectively, and excellent attention to detail. The technician will assist with troubleshooting technology issues and supporting various devices, primarily macOS and iOS. The position offers a salary range of $53,000 - $65,000 and a comprehensive benefits package.