Technology Support Specialist I/II

Jobtailor; Leadville (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in Leadville, Colorado, seeks an IT Support Specialist to provide technical expertise across PCs, Apple devices, classroom tech and related systems. You will install software, diagnose hardware/software issues, train users, and document resolutions to minimize downtime.

A background in Windows 10, device management, and AD/ Azure AD is preferred. Strong communication and bilingual abilities are a plus in a diverse educational environment.

Qualifications

• Supports end users with software installations and troubleshooting.
• Maintains knowledge of PC, macOS and mobile device environments.
• Experience managing Windows OS and server roles; Knowledge of AD DS and Azure AD.

Responsibilities

• Provide technical assistance to end users including software installations and support.
• Diagnose and solve hardware and software problems.
• Train, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology.
• Return employees and students to productivity as quickly as possible following a technology incident.
• Maintain a high degree of knowledge, skill, and experience with the technology supported by the IT department.
• Expedite resolutions as quickly and efficiently as possible while providing an accurate solution.
• Document support history, troubleshooting efforts, status updates, and resolutions within the college’s ticket management system.

Skills

End-user support

Strong communication

Bilingual English/Spanish

Education

CompTIA A+

HDI Desktop Advanced Support Technician

MD-100 Windows 10

Apple Certified Support Professional

Jamf 100

Tools

Jamf Pro

SCCM

Intune

Job description

Responsibilities

Provide technical expertise in supporting personal computers, Apple devices, classroom technology and other technology.

• Provide technical assistance to end users including software installations and support.
• Diagnose and solve hardware and software problems.
• Train, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology.
• Return employees and students to productivity as quickly as possible following a technology incident.
• Maintain a high degree of knowledge, skill, and experience with the technology supported by the IT department.
• Expedite resolutions as quickly and efficiently as possible while providing an accurate solution.
• Document support history, troubleshooting efforts, status updates, and resolutions within the college’s ticket management system.

Requirements

• Education and Experience sufficient to meet the rigors of the position.
• CompTIA A+.
• HDI Desktop Advanced Support Technician.
• MD-100 Windows 10.
• Apple Certified Support Professional.
• Jamf 100.
• Experience managing the Windows 10 OS.
• Experience managing Windows server file server and printer server roles.
• Experience managing devices in Microsoft AD DS and Azure AD.
• Experience managing devices and applications with SCCM, Intune, and Jamf Pro.
• Advanced knowledge of PC, macOS and mobile device environments.
• Advanced knowledge of instructional hardware and software.
• Knowledge of computer networking.
• Knowledge of server management.
• Strong written and oral communication skills in English.
• Ability to supervise part-time employees and work‑study students.
• Bilingual (English/Spanish) or conversational language abilities preferred.