School Tech Pro: Break/Fix & Desk-Side Support

Cabarrus County Schools; Concord (NC); On-site; USD 32,000 - 50,000; Full time

Job summary

Cabarrus County Schools is seeking a Break/Fix Technician to provide intermediate technical work including hardware break-fix, software installation, and desk-side support for our Concord, North Carolina schools.

The role requires a two-year degree (or equivalent) with one year of related experience, plus preferred certifications (A+, Net+, Security+, Windows). Strong communication and problem-solving skills are essential to support end-users and staff.

Qualifications

• Graduation from a two-year college or technical school with a degree in a related field and one year’s experience (preferred); or equivalent combination of education and experience.
• Experience and peripheral troubleshooting along with one of the following certifications (preferred): A+, Net+, Security+, Windows, etc.

Responsibilities

• Assists with the installation and upgrade of hardware, software, and related peripherals.
• Reads and interprets schematics, wiring diagrams, and manuals.
• Executes service delivery by performing: PC break-fix; MAC break-fix, Desk Side support, installs, moves, adds, changes according to Managed Client Policy and Procedure Guide.
• Maintains an inventory of electronic components needed to make timely repairs
• Addresses Help Desk trouble tickets and work order requests on a daily basis.
• Provides detailed documentation for repairs and action taken to resolve orders.

Skills

Customer service

End-user support

Microsoft Office

Windows OS

Hardware diagnostics

Desk-side support

Troubleshooting

Communication skills

Documentation

Education

Two-year degree in related field

One year relevant experience

A+/Net+/Security+ or Windows certs

Windows certification

Tools

Test equipment

Job description

Cabarrus County Schools is seeking a Break/Fix Technician to provide intermediate technical work including hardware break-fix, software installation, and desk-side support for our Concord, North Carolina schools.

The role requires a two-year degree (or equivalent) with one year of related experience, plus preferred certifications (A+, Net+, Security+, Windows). Strong communication and problem-solving skills are essential to support end-users and staff.