Break/Fix Technician

Cabarrus County School District; Concord (NC); On-site; USD 32,000 - 50,000; Full time

Job summary

Cabarrus County School District is seeking a Break/Fix Technician in Concord, NC to perform intermediate technical work including PC/Mac break-fix, software installation, and desk-side support.

Qualifications include a two-year college or technical school degree (or equivalent) with experience; certifications such as A+, Net+, Security+ or Windows are preferred. Strong communication and customer service skills are essential, along with basic MS Office and Windows knowledge.

Qualifications

• Two-year college or technical school degree in a related field with one year of experience preferred.
• Alternate: equivalent combination of education and experience.

Responsibilities

• Assists with break/fix of hardware and peripherals.
• Performs desk side support and software installation as needed.
• Reads schematics, wiring diagrams, and manuals to guide repairs.
• Maintains inventory of electronic components for timely repairs.
• Addresses Help Desk tickets and work orders daily.
• Documents repairs and actions taken for records.

Skills

Electronic principles

General computer knowledge

Microsoft Office

Customer service

Education

Two-year college or technical school degree

Tools

A+ Certification

Net+ Certification

Security+ Certification

Windows

Job description

Break/Fix Technician

Cabarrus County School District Technology - Concord, North Carolina Open in Google Maps

This job is also posted in Cabarrus County Schools , and North Carolina School Jobs

Job Details

Job ID: 5916870

Application Deadline: Posted until filled

Posted: Sep 08, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Non- Exempt

General Definition of Work

Performs intermediate technical work for break/fix of technology hardware, installation of software, desk side support and related work as apparent or assigned.

Qualification Requirements

Graduation from a two-year college or technical school with a degree in a related field and one year’s experience (preferred); or equivalent combination of education and experience. Experience and peripheral troubleshooting along with one of the following certifications (preferred): A+, Net+, Security+, Windows, etc.

Knowledge, Skills and Abilities

• Basic knowledge of electronic principles and fundamentals of physics as applied in electronics.
• General knowledge of computers and related technological devices.
• General knowledge of electronic devices.
• Familiarity with the operation and uses of standard test equipment.
• Basic knowledge of mathematical principles as applied in electronic circuit analysis.
• Ability to utilize oral and written communication effectively with end-users and staff.
• Must have a general working knowledge of Microsoft Office Applications, and Windows operating system environment.
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.
• Ability to identify issues that impact end users and follow through on resolving problems.

Salary

Pay Grade NC12

Reports to Director of Technology

Essential Functions

• Assists with the installation and upgrade of hardware, software, and related peripherals.
• Reads and interprets schematics, wiring diagrams, and manuals.
• Executes service delivery by performing: PC break-fix; MAC break-fix, Desk Side support, installs, moves, adds, changes according to Managed Client Policy and Procedure Guide.
• Maintains an inventory of electronic components needed to make timely repairs
• Addresses Help Desk trouble tickets and work order requests on a daily basis.
• Provides detailed documentation for repairs and action taken to resolve orders.

Physical Requirements

• Requires the frequent exertion of up to 50 pounds of force.
• Regularly requires standing, walking, speaking or hearing, using hands to finger, handle or feel, climbing or balancing and reaching with hands and arms.
• Frequently requires pushing or pulling and lifting.
• Occasionally requires sitting and stooping, kneeling, crouching or crawling.
• Requires ability to adjust focus, depth perception and color perception.
• Vocal communication is required for expressing or exchanging ideas by using the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Requires preparing and analyzing written or computer data.
• Requires visual inspection involving small defects and/or small parts.
• Requires use of measuring devices.
• May require assembly or fabrication of parts within arm’s length.
• Must be able to operate machines, motor vehicles or equipment.
• Frequently requires working in high, precarious places.
• May be exposed to the risk of electrical shock.
• Occasionally requires exposure to fumes, airborne particles and/or to outdoor weather conditions.
• Work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

Valid North Carolina driver's license.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

Position Type: Full-Time

Salary: $22.90 to $36.63 Per Hour

Job Categories: Support Staff > Computer Support

Job Categories: Support Staff > Network Services

Job Requirements

• At least 1 year(s) of relevant experience preferred.
• Citizenship, residency or work visa required

Contact Information

• Mickey Farmer , Director of Technology
• Technology
• Email: [e-mail]