School Meal Experience Coordinator

Revolution Foods; Commerce, Northern (CA, KY); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Revolution Foods is seeking a Customer Experience Coordinator to act as the air traffic controller for school meal orders, deliveries, and changes.

You will connect schools, Account Managers, Operations, Warehouse and internal partners to keep meal service running smoothly. The role requires strong organizational, communication, and problem-solving skills with a focus on accuracy and timely resolutions.

Qualifications

• 3-5 years of experience in customer service, customer operations, account support, order management, or a similar coordination-focused role.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to troubleshoot issues quickly, make sound decisions, and follow through to resolution.
• Strong written and verbal communication skills, with the ability to work effectively across customers and internal teams.
• Comfortable working with order-management systems, spreadsheets, and other business technology; proficiency with Microsoft Office/Google Workspace.
• Ability to analyze order and participation information, identify discrepancies or trends, and take appropriate action.
• Strong sense of ownership and urgency, particularly when managing time-sensitive customer or operational issues.
• Experience in foodservice, school nutrition, K–12, logistics, distribution, or another high-volume service environment is preferred.
• Knowledge of school meal programs is a plus.

Responsibilities

• Monitor daily school meal orders for accuracy, trends, menu alignment, delivery requirements, and OVS guidelines.
• Make real-time order adjustments when attendance changes or schools need changes, and communicate them to the right teams.
• Be the go-to internal partner for Account Managers while they’re in the field.
• Coordinate with schools, Operations, Warehouse to resolve missed deliveries, shortages, temperature issues, substitutions quickly.
• Build strong relationships with school partners through friendly, responsive communication by phone, email, text, chat, and our portal.
• Ensure issues are tracked, resolved, communicated, and closed out.
• Coordinate special requests like alternate delivery windows or substitutions.
• Keep records of order changes and service issues for audit readiness.
• Spot patterns in customer feedback and bring insights to CX for improvement.
• Help onboard new customers by entering account information and setting up ordering details.
• Support Account Managers with behind-the-scenes tasks: QBRs, renewals, reports, presentations, and docs.
• Compile weekly service metrics and trends to help the team understand performance.
• Participate in CX planning meetings and debriefs, sharing ideas.

Skills

Organizational skills

Attention to detail

Troubleshooting

Communication

Customer service

Tools

Order management systems

Spreadsheets

MS Office/Google Workspace

Job description

Revolution Foods is seeking a Customer Experience Coordinator to act as the air traffic controller for school meal orders, deliveries, and changes.

You will connect schools, Account Managers, Operations, Warehouse and internal partners to keep meal service running smoothly. The role requires strong organizational, communication, and problem-solving skills with a focus on accuracy and timely resolutions.