School IT Support Specialist & Projects Lead

Roman-Catholic-Diocese-of-Charlotte; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

The Roman-Catholic-Diocese-of-Charlotte is seeking a Technology Coordinator to serve as the primary technology support employee for one or more MACS sites. Reporting through the Diocese Technology Services Office, you will deliver level I and II support for end-users in Windows, macOS, iPadOS, and network environments.

The role requires managing Autotask tickets, Google Workspace, Microsoft Entra and AD, device management, AV equipment, and staff training, with collaboration across Diocesan

Qualifications

• CompTIA A+ certification required.
• Minimum 1 year of PC support in corporate or school environment.
• Preferred associate degree in IT, CS, or networking.
• Strong communication and organizational skills.
• Familiarity with virtual technologies and security standards (NIST/ISO/SANS).
• Teamwork and ability to manage multiple tasks.

Responsibilities

• Provide level I and II support for MACS and Diocese staff.
• Triage and track requests in Autotask helpdesk.
• Manage accounts in Microsoft Entra and Active Directory.
• Troubleshoot Windows 365, Teams, and Apple devices (iOS/macOS).
• Administer Google Workspace accounts and ChromeOS devices.
• Assist with endpoint/mobile device management and inventory.
• Set up and troubleshoot printers, projectors, VoIP phones, and AV gear.
• Train staff on hardware and software usage.

Skills

Communication

Organizational skills

Interpersonal skills

Teamwork

Adaptability

Education

CompTIA A+ Certification

Associate Degree in IT / CS / Networking

Tools

Autotask

Microsoft Entra

Active Directory

Google Admin Console

Apple School Manager

Job description

The Roman-Catholic-Diocese-of-Charlotte is seeking a Technology Coordinator to serve as the primary technology support employee for one or more MACS sites. Reporting through the Diocese Technology Services Office, you will deliver level I and II support for end-users in Windows, macOS, iPadOS, and network environments.

The role requires managing Autotask tickets, Google Workspace, Microsoft Entra and AD, device management, AV equipment, and staff training, with collaboration across Diocesan