MACS Technology Coordinator

Roman-Catholic-Diocese-of-Charlotte; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

The Roman-Catholic-Diocese-of-Charlotte is seeking a Technology Coordinator to serve as the primary technology support employee for one or more MACS sites. Reporting through the Diocese Technology Services Office, you will deliver level I and II support for end-users in Windows, macOS, iPadOS, and network environments.

The role requires managing Autotask tickets, Google Workspace, Microsoft Entra and AD, device management, AV equipment, and staff training, with collaboration across Diocesan

Qualifications

• CompTIA A+ certification required.
• Minimum 1 year of PC support in corporate or school environment.
• Preferred associate degree in IT, CS, or networking.
• Strong communication and organizational skills.
• Familiarity with virtual technologies and security standards (NIST/ISO/SANS).
• Teamwork and ability to manage multiple tasks.

Responsibilities

• Provide level I and II support for MACS and Diocese staff.
• Triage and track requests in Autotask helpdesk.
• Manage accounts in Microsoft Entra and Active Directory.
• Troubleshoot Windows 365, Teams, and Apple devices (iOS/macOS).
• Administer Google Workspace accounts and ChromeOS devices.
• Assist with endpoint/mobile device management and inventory.
• Set up and troubleshoot printers, projectors, VoIP phones, and AV gear.
• Train staff on hardware and software usage.

Skills

Communication

Organizational skills

Interpersonal skills

Teamwork

Adaptability

Education

CompTIA A+ Certification

Associate Degree in IT / CS / Networking

Tools

Autotask

Microsoft Entra

Active Directory

Google Admin Console

Apple School Manager

Job description

Description

POSITION SUMMARY:

Serves as the primary technology support employee for one (or multiple) Mecklenburg Area Catholic Schools (MACS) site(s). The position is a MACS employee, as such, takes direction from the school’s Principal and administrative staff, while direct reporting is through The Diocese of Charlotte’s Technology Services Office. Technology Coordinator is assigned support tickets and provides level I and level II technical support for end-users for the computer and network environment. May be asked to assist RCDOC PC Support staff on level I and II tickets as needed for Diocese of Charlotte (DOC) and Catholic Charities Diocese of Charlotte (CCDOC). This employee serves as a project team member on technology projects. Works with various Diocesan entities delivering technology solutions that align with the strategic direction of the organization.

ESSENTIAL FUNCTIONS:

• Works in Autotask helpdesk ticketing system; triage and prioritize tickets, uses Autotask as a primary tool for tracking, documenting, communicating, and closing helpdesk tickets with customers.
• Deliver level I and level II technical support for MACS and Diocese of Charlotte employees.
• Uses Microsoft Entra and Active Directory and assists in user account management.
• Troubleshoot Microsoft Windows/365 and Microsoft Teams; answer “how to” questions.
• Troubleshoot Apple iOS/iPadOS, MacOS, and Apple TV devices. Helps manage Apple apps and licenses via Apple School Manager.
• Administer the school’s portion of Google Workspace via Google Admin Console, including provisioning accounts and ChromeOS devices.
• Assists with endpoint management including desktop management, mobile device management, updating OS and other software, inventory/asset management for their schools, and device lifecycle management and deployment.
• Network printer setup and ability to troubleshoot printing issues.
• Install, configure, troubleshoot, and maintain computer peripherals and connected devices including interactive projectors and A/V equipment (e.g. cleaning projector filters), printers, scanners, VoIP phones, wireless appliances, cameras, etc.

OTHER RESPONSIBILITIES:

• Works with senior team members on projects and service requests.
• Assists with school technology budgets and advises school staff on technology needs.
• Train school staff on computer hardware and software use for educating students.
• Use technology request form (EA) or vendor quote when requesting purchase of all technology items.
• Perform other duties assigned by school principal (e.g. rostering for Ed Tech websites).

Requirements

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Required; CompTIA A+ Certification
• Required; at least one (1) year of “on the job” experience providing PC support in a corporate and/or school environment
• Preferred; Associate Degree in Information Technology, Computer Science, Networking, or equivalent
• Ability to react to an ever-evolving technology environment with a desire for continued training
• Possess excellent communication, organizational, and interpersonal skills
• Research solutions to resolve unique technical issues
• Knowledge and general understanding of virtual technologies
• Have a general understanding of NIST, ISO, and SANS standards
• Must have a good record of accomplishment working as part of a team to accomplish common objectives
• Candidates should be detail oriented with the ability to prioritize and juggle multiple tasks
• Preferred candidates will possess the ability to set and meet deadlines