Education IT Support Specialist (Tier I–II)

DIOCESE OF CHARLOTTE; Virginia (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

Diocese of Charlotte is seeking a Technology Coordinator to serve as the primary technology support employee for MACS sites. You will report to the school principal and work under the Diocese of Charlotte’s Technology Services Office, handling level I/II tickets and contributing to technology projects.

The role requires CompTIA A+ certification and at least one year of PC support experience in a school or corporate setting, with a preference for an Associate Degree in IT or related field.

Qualifications

• Required; CompTIA A+ Certification.
• Required; at least one year of PC support in a corporate or school environment.
• Preferred; Associate Degree in IT, CS, Networking, or equivalent.

Responsibilities

• Triage and resolve helpdesk tickets using Autotask.
• Deliver level I and II technical support for MACS and Diocese staff.
• Use Microsoft Entra and Active Directory for user account management.
• Troubleshoot Windows/365 and Microsoft Teams; answer how-to questions.
• Troubleshoot Apple iOS/iPadOS, MacOS, and Apple TV devices; manage Apple School Manager licenses.
• Administer Google Workspace for the school, including provisioning accounts and ChromeOS devices.
• Assist with endpoint management, device inventory, and deployment lifecycle.
• Set up and troubleshoot network printers and peripheral devices.

Skills

PC support

Excellent communication

Team collaboration

Education

CompTIA A+ Certification

Associate Degree in IT / CS / Networking (preferred)

Tools

Autotask

Google Admin Console

Microsoft Entra / Active Directory

Apple School Manager

Windows 365

Job description

Diocese of Charlotte is seeking a Technology Coordinator to serve as the primary technology support employee for MACS sites. You will report to the school principal and work under the Diocese of Charlotte’s Technology Services Office, handling level I/II tickets and contributing to technology projects.

The role requires CompTIA A+ certification and at least one year of PC support experience in a school or corporate setting, with a preference for an Associate Degree in IT or related field.