MACS Technology Coordinator

Roman Catholic Diocese of Charlotte; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Roman Catholic Diocese of Charlotte seeks a Technology Coordinator to serve as the primary technology support for MACS sites. You will provide level I/II support, manage user accounts, and assist with technology projects across Diocesan entities.

The role reports through the Diocese of Charlotte’s Technology Services Office and collaborates with school principals and staff to align technology solutions with organizational goals.

Qualifications

• CompTIA A+ certification required.
• At least 1 year of PC support experience in corporate or school environment.
• Preferred: Associate degree in IT, CS, Networking, or equivalent.
• Ability to adapt to evolving technology with ongoing training.
• Strong communication, organizational, and interpersonal skills.
• Knowledge of virtual technologies; familiarity with NIST/ISO/SANS standards.
• Team player with ability to meet deadlines.

Responsibilities

• Triage and manage tickets in Autotask helpdesk system.
• Provide level I and II technical support for MACS and Diocese employees.
• Manage user accounts in Microsoft Entra and Active Directory.
• Troubleshoot Windows 365 and Teams; respond to how-to questions.
• Troubleshoot Apple devices and manage Apple apps via Apple School Manager.
• Administer Google Workspace via Google Admin Console including provisioning accounts and ChromeOS devices.
• Assist with endpoint management and device lifecycle; inventory management.
• Setup and troubleshoot network printers and peripheral devices; manage A/V equipment.

Skills

Communication skills

Organizational skills

Interpersonal skills

Virtual technologies

NIST/ISO/SANS familiarity

Education

CompTIA A+ Certification

Associate degree in Information Technology, Computer Science, Networking, or equivalent

Tools

Autotask

Google Workspace Admin Console

Microsoft Entra

Active Directory

Windows 365

Job description

POSITION SUMMARY

Serves as the primary technology support employee for one (or multiple) Mecklenburg Area Catholic Schools (MACS) site(s). The position is a MACS employee, as such, takes direction from the school’s Principal and administrative staff, while direct reporting is through The Diocese of Charlotte’s Technology Services Office. Technology Coordinator is assigned support tickets and provides level I and level II technical support for end-users for the computer and network environment. May be asked to assist RCDOC PC Support staff on level I and II tickets as needed for Diocese of Charlotte (DOC) and Catholic Charities Diocese of Charlotte (CCDOC). This employee serves as a project team member on technology projects. Works with various Diocesan entities delivering technology solutions that align with the strategic direction of the organization.

Description

Serves as the primary technology support employee for one (or multiple) Mecklenburg Area Catholic Schools (MACS) site(s). The position is a MACS employee, as such, takes direction from the school’s Principal and administrative staff, while direct reporting is through The Diocese of Charlotte’s Technology Services Office. Technology Coordinator is assigned support tickets and provides level I and level II technical support for end-users for the computer and network environment. May be asked to assist RCDOC PC Support staff on level I and II tickets as needed for Diocese of Charlotte (DOC) and Catholic Charities Diocese of Charlotte (CCDOC). This employee serves as a project team member on technology projects. Works with various Diocesan entities delivering technology solutions that align with the strategic direction of the organization.

Essential Functions

• Works in Autotask helpdesk ticketing system; triage and prioritize tickets, uses Autotask as a primary tool for tracking, documenting, communicating, and closing helpdesk tickets with customers.
• Deliver level I and level II technical support for MACS and Diocese of Charlotte employees.
• Uses Microsoft Entra and Active Directory and assists in user account management.
• Troubleshoot Microsoft Windows/365 and Microsoft Teams; answer “how to” questions.
• Troubleshoot Apple iOS/iPadOS, MacOS, and Apple TV devices. Helps manage Apple apps and licenses via Apple School Manager.
• Administer the school’s portion of Google Workspace via Google Admin Console, including provisioning accounts and ChromeOS devices.
• Assists with endpoint management including desktop management, mobile device management, updating OS and other software, inventory/asset management for their schools, and device lifecycle management and deployment.
• Network printer setup and ability to troubleshoot printing issues.
• Install, configure, troubleshoot, and maintain computer peripherals and connected devices including interactive projectors and A/V equipment (e.g. cleaning projector filters), printers, scanners, VoIP phones, wireless appliances, cameras, etc.

Other Responsibilities

• Works with senior team members on projects and service requests.
• Assists with school technology budgets and advises school staff on technology needs.
• Train school staff on computer hardware and software use for educating students.
• Use technology request form (EA) or vendor quote when requesting purchase of all technology items.
• Perform other duties assigned by school principal (e.g. rostering for Ed Tech websites).

Requirements

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Required; CompTIA A+ Certification
• Required; at least one (1) year of “on the job” experience providing PC support in a corporate and/or school environment
• Preferred; Associate Degree in Information Technology, Computer Science, Networking, or equivalent
• Ability to react to an ever-evolving technology environment with a desire for continued training
• Possess excellent communication, organizational, and interpersonal skills
• Research solutions to resolve unique technical issues
• Knowledge and general understanding of virtual technologies
• Have a general understanding of NIST, ISO, and SANS standards
• Must have a good record of accomplishment working as part of a team to accomplish common objectives
• Candidates should be detail oriented with the ability to prioritize and juggle multiple tasks
• Preferred candidates will possess the ability to set and meet deadlines