Helpdesk Technician

Derby Public Schools; Derby (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Derby Public Schools in Derby, CT is hiring a Help Desk Technician for full-time 35 hours per week to support students and staff with desktop software and hardware issues, account access, and network connectivity. You will work closely with the I.T.

Manager to keep applications current, respond to incidents efficiently, document solutions, and contribute to a reliable technology environment across the district.

Qualifications

• One year college level coursework and MCP or equivalent.
• One year providing end-user phone support for current PC desktop and application software.
• One year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

Responsibilities

• Assist the I.T. Manager to ensure software and applications are current and effectively serving the Derby Public School System.
• *See attached job description for more information*

Skills

End-user support

PC troubleshooting

Network environment

MCP or equivalent

Hardware installation

Education

One year college coursework

MCP or equivalent

Job description

Help Desk Technician Full-time - 35 hour / week

SALARY: Based on experience

REQUIREMENTS

One year college level course work and MCP or equivalent; one year providing end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

Must have use of a personal vehicle and a valid CT driver's license. Must be able to sit for long periods of time. Must be able to perform physical activities such as but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.

DUTIES

Assist the I.T. Manager to ensure software and applications are current and effectively serving the Derby Public School System.

*See attached job description for more information*