School IT Help Desk Tier I Technician

Helena Public Schools; Helena (MT); On-site; USD 3,330,000 - 3,766,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Helena Public Schools is seeking a Tier I Help Desk Technician to serve as the frontline support for staff and students. You will handle Office 365, Teams, PowerSchool and basic hardware issues across Windows, Mac and Chromebooks.

The role supports 1,000 employees across 18 campuses with a team of 13, and offers a starting hourly rate in the low to mid-20s plus a comprehensive benefits package. This is an on-site position at Lincoln Center.

Qualifications

• Associate degree (A.A.) or equivalent required.
• Two years of related experience preferred.
• Experience with Microsoft Office 365 (Teams, Word, Excel, Outlook) required.
• Strong troubleshooting with PC, Web and Mac environments.
• Proven ability to prioritize and manage multiple tasks and projects.
• Excellent telephone and people skills; effective communication across staff and students.

Responsibilities

• Resolve 30–50% of issues via telephone or email.
• Generate work orders for issues needing on-site tech dispatch.
• Assist with network documentation and security tasks (virus protection/authentication).
• Monitor network traffic and generate reports on staff utilization and alerts.
• Inform buildings about scheduled or emergency outages affecting network services.
• Assist Technology Director with procurement and inventory records.

Skills

Phone etiquette

Prioritization

Multitasking

User troubleshooting

PC/Mac troubleshooting

O365 experience

Windows 10 knowledge

Mac OS and Chrome OS knowledge

Education

Associate degree (A.A.) or equivalent

Job description

Helena Public Schools is seeking a Tier I Help Desk Technician to serve as the frontline support for staff and students. You will handle Office 365, Teams, PowerSchool and basic hardware issues across Windows, Mac and Chromebooks.

The role supports 1,000 employees across 18 campuses with a team of 13, and offers a starting hourly rate in the low to mid-20s plus a comprehensive benefits package. This is an on-site position at Lincoln Center.