IT Support Technician (Tier 1) – District-wide

Region 14 School District; Woodbury (CT); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Dental Insurance

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Plans

403(b) and 457 Plans

Job summary

Regional School District 14 is seeking an Information Technology Technician (Tier 1) to serve district-wide users. The role focuses on first-line incident response, basic troubleshooting, and user support.

Ideal candidates hold an Associate's degree in IT or 1–3 years of equivalent experience, strong customer service skills, and familiarity with Windows, macOS, Microsoft 365, Google Workspace, and VOIP administration. Salary: $60,000; benefits package; November 9, 2026 start date.

Qualifications

• Associate's degree in IT or 1–3 years of equivalent experience.
• Proficiency with computer hardware, mobile devices, and common business applications.
• Strong customer service, interpersonal communication, and attention to detail.

Responsibilities

• Respond to user inquiries via phone, email, and ticketing portals.
• Troubleshoot Windows 10-11, macOS, Microsoft 365, Google Environment, and network connectivity.
• Handle password resets, MFA setup, and basic account verification.
• Create, update, and document troubleshooting steps in ticketing systems.
• Identify complex issues and escalate to Tier 2 support.
• Maintain, update, and manage the technical and content aspects of the website, ensuring functionality and security.
• Serve as System Administrator for Voice Over Internet Protocol (VOIP).
• From time-to-time serve as project manager/vendor interface for technology infrastructure upgrades.

Skills

Customer service

Interpersonal communication

Attention to detail

Education

Associate's degree in IT

1–3 years of equivalent experience

Job description

Regional School District 14 is seeking an Information Technology Technician (Tier 1) to serve district-wide users. The role focuses on first-line incident response, basic troubleshooting, and user support.

Ideal candidates hold an Associate's degree in IT or 1–3 years of equivalent experience, strong customer service skills, and familiarity with Windows, macOS, Microsoft 365, Google Workspace, and VOIP administration. Salary: $60,000; benefits package; November 9, 2026 start date.