Tier 1 Help Desk Technician

Applitrack; Helena (MT); On-site; USD 3,330,000 - 3,766,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Helena Public Schools is seeking a Tier I Help Desk Technician to serve as the frontline support for staff and students. You will handle Office 365, Teams, PowerSchool and basic hardware issues across Windows, Mac and Chromebooks.

The role supports 1,000 employees across 18 campuses with a team of 13, and offers a starting hourly rate in the low to mid-20s plus a comprehensive benefits package. This is an on-site position at Lincoln Center.

Qualifications

• Associate degree (A.A.) or equivalent required.
• Two years of related experience preferred.
• Experience with Microsoft Office 365 (Teams, Word, Excel, Outlook) required.
• Strong troubleshooting with PC, Web and Mac environments.
• Proven ability to prioritize and manage multiple tasks and projects.
• Excellent telephone and people skills; effective communication across staff and students.

Responsibilities

• Resolve 30–50% of issues via telephone or email.
• Generate work orders for issues needing on-site tech dispatch.
• Assist with network documentation and security tasks (virus protection/authentication).
• Monitor network traffic and generate reports on staff utilization and alerts.
• Inform buildings about scheduled or emergency outages affecting network services.
• Assist Technology Director with procurement and inventory records.

Skills

Phone etiquette

Prioritization

Multitasking

User troubleshooting

PC/Mac troubleshooting

O365 experience

Windows 10 knowledge

Mac OS and Chrome OS knowledge

Education

Associate degree (A.A.) or equivalent

Job description

Frontline Applicant Tracking - Helena Public Schools

• Position Type: InformationTechnology/ Help Desk


• Date Posted: 9/28/2026


• Location: Lincoln Center (Administration Offices)

The Helena Public Schools has an immediate opening for a Tier I Help Desk Technician.

At Helena Public Schools, our vision is to foster dynamic educational experiences that prepare all students for life. As a Tier I Help Desk Technician, you contribute to this mission by serving as a central point of contact for staff members and students to request assistance when they encounter problems with Office 365, Microsoft Teams, PowerSchool, and other district supported software programs as well as basic hardware troubleshooting including Windows computers and Chromebooks. You will work as part of a team of 13 serving 1,000 employees across 18 campuses in Helena.

Some of what you may do:

• Have the technical skills to resolve 30 to 50 percent of the problems encountered over the telephone or via electronic communication.


• Generate work orders for repairs that cannot be made immediately or will dispatch a technician for critical issues.


• Assist with network documentation, security (virus protection and [authentication] programs).


• Assist with the monitoring of the network as it relates to traffic analysis, reports regarding staff utilization, and to receive alarm notices when the data/voice networks are experiencing problems.


• Keep buildings apprised of scheduled or emergency repairs that will require network services to be down for given periods.


• Assist the Technology Director with procurement and inventory record-keeping.

To become part of this dedicated team, you need:

• Associates Degree (A.A.) or equivalent from a two-year college or technical school.


• Two years' related experience.


• Or an equivalent combination of education training, and experience as determined by the District. (Specific knowledge of the particular software or systems supported may be required)

Minimum experience/qualifications include:

• Excellent telephone and people skills.


• Ability to prioritize and organize work.


• Ability to manage multiple tasks and projects.


• Demonstrated technical experience assisting users and troubleshooting


• Computer and trouble shooting skills in the PC, Web, and Mac environments.


• Experience and knowledge of Microsoft Office 365 (Teams, Word; Excel; Access; Outlook, Edge, PowerPoint).


• Demonstrated knowledge of Windows 10, Mac OS and Chrome OS.

Desired qualifications include:

• Computer and trouble shooting skills in the Mac environment.


• Knowledge of Mac OS, Apple Volume Purchasing, and Casper Management


• Experience with PowerSchool, Projectors, Audio/visual systems


• Working knowledge of web page design and support.

Entry level salary range is$24.17-$27.34 per hour DOQ/DOE as determined by the District and includes acomprehensive benefit package. This position is not telework eligible.

• includes a comprehensive benefit package

The Helena School District is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, genetic information, sex, sexual orientation, gender identity and expression, age, marital status, military status, citizenship status, culture, social origin or condition, use of lawful products while not at work, political affiliation, a mental, physical or sensory disability, or by any other distinguishing characteristic if otherwise able to perform the essential functions of a job with reasonable accommodations.

Persons with a disability who need assistance in the application process or those needing this announcement in an alternate format may email [e-mail] or call [phone]. TTY users should first call 711 to access the Traditional Relay Service from Montana Relay.