School IT Help Desk Technician

Yorkville CUSD #115; Kendall Township (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Yorkville CUSD #115 is seeking a Computer Technician to receive, record, and reconcile end-user technical questions with a focus on customer service. The role involves handling inquiries via phone, email, and chat, logging requests, and maintaining school technology equipment.

The technician will also communicate status of work orders, assist at site events, and prepare written materials and documentation for reference and audit trails.

Qualifications

• Experience providing end-user technical support.
• Ability to log and track requests in a ticketing system.
• Experience supporting school-site technology and equipment.

Responsibilities

• Answer calls, emails and chats in a courteous, professional manner.
• Log all requests into the ticketing system.
• Maintain site technology equipment and supplies.
• Communicate status of work orders to staff.
• Prepare written materials documenting activities.

Skills

Teamwork

Prioritization

Leadership

Troubleshooting

Multitasking

Time management

Customer support

Process adherence

Education

Targeted job related education

Job description

Yorkville CUSD #115 is seeking a Computer Technician to receive, record, and reconcile end-user technical questions with a focus on customer service. The role involves handling inquiries via phone, email, and chat, logging requests, and maintaining school technology equipment.

The technician will also communicate status of work orders, assist at site events, and prepare written materials and documentation for reference and audit trails.