Desktop Support II — Elevate IT Helpdesk & Device Support

York City School District; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

York City School District is seeking a Full-Time Desktop Support II technician. The role involves providing technical support, troubleshooting hardware and software issues, and maintaining documentation. Ideal candidates should have an Associate's Degree, relevant certifications, and two years of experience.

The position requires knowledge of both PC and Mac systems, and the ability to handle mobile devices. Applicants must demonstrate professionalism and have necessary clearances and training certificates.

Qualifications

• Must have 2+ years experience in desktop support.
• Knowledge of IT concepts and practices.
• Ability to interact professionally with staff.

Responsibilities

• Supports and troubleshoots district hardware and software.
• Provides Level 2 technical support.
• Installs and supports mobile devices.
• Maintains documentation and assists with training.

Skills

IT problem-solving

Technical support

Professional communication

Operating systems (PC and Mac)

Education

Associates Degree in a related field

Tools

PCs

Macs

iPads and tablets

Cellphones

Job description

York City School District is seeking a Full-Time Desktop Support II technician. The role involves providing technical support, troubleshooting hardware and software issues, and maintaining documentation. Ideal candidates should have an Associate's Degree, relevant certifications, and two years of experience.

The position requires knowledge of both PC and Mac systems, and the ability to handle mobile devices. Applicants must demonstrate professionalism and have necessary clearances and training certificates.