K-12 Classroom Tech Support Technician I

York School District One; York (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

York School District One Technology Services Center in York, South Carolina is seeking a Computer Support Technician I to enhance classroom technology support. This role reports to the Director of Technology and focuses on improving end-user assistance in a school setting.

The position requires a high school diploma with additional college/technical experience, strong communication and organizational skills, and the ability to lift up to 40 pounds.

Qualifications

• High school diploma supplemented by at least one year of college, technical, or equivalent job experience.
• Demonstrated field experience working with end-user technical support in a responsive, helpful, courteous, and tactful manner leading to timely and appropriate problem resolution or escalation.
• Experience working in an educational environment preferred.
• Wide range of computer hardware and software experience in a networked environment and a willingness to learn new and emerging technologies as they are introduced to the schools.
• Demonstrated ability to work with staff and students on a variety of technology tools, including productivity suites, learning applications, and web-based software.
• Demonstrated strong oral and written communication skills.
• Demonstrated organization skills with attention to detail.
• Ability to physically lift and carry technology equipment (approximately 40 pounds).

Responsibilities

• Provide first-response technical support, including testing and troubleshooting workstations, laptops, printers, Interactive Boards, iPads, Chromebooks, audio systems, and other peripherals.
• Help manage mobile devices and keep them ready for student use.
• Install, test, and troubleshoot software applications, being conscious of software requirements, license restrictions, and end-user needs.
• Work with other technology staff to maintain optimal network performance and security.
• Participate in meetings as required, offering insight and direction to the use of technology as it relates to the district’s technology plan.
• Perform other responsibilities as assigned.

Skills

End-user support

Communication skills

Organization

Physical stamina

Learning new technologies

Education

High school diploma with 1+ year college/technical

Tools

Productivity suites

Learning applications

Web-based software

Job description

York School District One Technology Services Center in York, South Carolina is seeking a Computer Support Technician I to enhance classroom technology support. This role reports to the Director of Technology and focuses on improving end-user assistance in a school setting.

The position requires a high school diploma with additional college/technical experience, strong communication and organizational skills, and the ability to lift up to 40 pounds.