Technology/Computer Technician

Yorkville CUSD #115; Kendall Township (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Yorkville CUSD #115 is seeking a Computer Technician to receive, record, and reconcile end-user technical questions with a focus on customer service. The role involves handling inquiries via phone, email, and chat, logging requests, and maintaining school technology equipment.

The technician will also communicate status of work orders, assist at site events, and prepare written materials and documentation for reference and audit trails.

Qualifications

• Experience providing end-user technical support.
• Ability to log and track requests in a ticketing system.
• Experience supporting school-site technology and equipment.

Responsibilities

• Answer calls, emails and chats in a courteous, professional manner.
• Log all requests into the ticketing system.
• Maintain site technology equipment and supplies.
• Communicate status of work orders to staff.
• Prepare written materials documenting activities.

Skills

Teamwork

Prioritization

Leadership

Troubleshooting

Multitasking

Time management

Customer support

Process adherence

Education

Targeted job related education

Job description

Purpose Statement

The job of Computer Technician was established for the purpose(s) of receiving, recording and reconciling end users technical questions on the use of technology in a timely manner with a focus on customer service.

The job of Computer Technician was established for the purpose(s) of receiving, recording and reconciling end users technical questions on the use of technology in a timely manner with a focus on customer service.

Essential Functions

• Answer incoming telephone calls, emails and chats in a courteous and professional manner.
• Log all phone calls, emails and chat requests into the ticketing system.
• Assists with a variety of site events, programs, and duties, as needed, for the purpose of supporting the effective and efficient functioning of the school site.
• Communicates with staff regarding the status of work orders for the purpose of ensuring orders are completed in a timely manner.
• Maintains site technology equipment and supplies (e.g. site computers and laptops, printers, scanners, LCD projectors, printer supplies, etc.) for the purpose of ensuring the effective and efficient functioning of site technology equipment for all users.
• Maintains a variety of manual and electronic files and/or records (e.g. security access; for the purpose of documenting activities, providing reference, and audit trails.
• Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.
• Prepares a variety of written materials (e.g. procedures, documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Responds to inquiries from site personnel on a variety of issues (e.g. help, repairs, upgrades, etc.) for the purpose of providing support, technical advice, and operational assistance.

Other Functions

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of district sites.

Job Requirements: Minimum Qualifications

Skills, Knowledge And Abilities

• Work cooperatively with others.
• Establish work priorities to meet schedules and timelines.
• Provide effective professional leadership.
• Perform skilled implementation, preventive maintenance, repair/troubleshooting.
• Calmly perform during high-stress situations, ability to organize and multitask, and make decisions as appropriate.
• Meet deadlines while producing quality results.
• Provide excellent customer interaction/support.
• Follow documented processes and procedures.

Responsibility

Responsibilities include: working under limited supervision following standardized practices and/or methods.

Work Environment

The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally the job requires 35% sitting, 30% walking, and 35% standing. The job is performed under conditions with some exposure to the risk of injury and/or illness and in a clean atmosphere.

Required

Experience Job related experience is required.

Education Targeted job related education that meets organization's prerequisite requirements.

Equivalency None Specified

Required Testing Continuing Education / Training
None Specified None Specified

Certificates Licenses Clearances
None Specified Criminal Justice Fingerprint/Background

Hourly Range: $17.00 - $20.00 per hour / DOQ