Computer Support Assistant

Greece Central School District; City of Rochester (NY); On-site; USD 36,000 - 44,000; Full time

Job summary

Greece Central School District in Rochester, NY is seeking a Computer Support Assistant to provide frontline helpdesk support for students and staff, diagnose software and hardware issues, and document resolutions.

The role requires strong communication, the ability to work on-site, and familiarity with Google Workspace, Windows, and classroom software. The district emphasizes equity and effective digital learning support.

Qualifications

• One year paid full-time or part-time equivalent experience providing computer support to users, diagnosing software and hardware problems, or training users.
• Successful completion of nine college semester credit hours in a computer science or information technology field; OR
• Possession of a CompTIA A+, Microsoft Office Specialist, or Google IT Support Professional Certification; OR
• An equivalent combination of education or experience as defined by the limits of (A), (B), and (C).

Responsibilities

• Answering questions by phone, email and in person related to computer hardware and software in a friendly and easy to understand manner.
• Participated in the helpdesk schedule rotation.
• Arriving in a timely manner for onsite support and providing that support in a friendly and non-intrusive way.
• Thoroughly investigating and troubleshooting problems reported and deriving a diagnosis with speed and accuracy.
• Providing timely feedback on solutions implemented and updating tickets with notes or calls.

Skills

Customer support

Troubleshooting

Verbal communication

Documentation

On-site support

Education

CompTIA A+ certification

Google IT Support Professional Certification

Computer science/IT coursework (9 college credits)

Tools

Google Classroom

ClassLink

Frontline

SafeSchools

Infinite Campus

Imaging computers

Windows

Chrome OS

Apple iOS

Job description

The Greece Central School District believes that all students benefit from a culture where diversity, inclusion, and equity with excellence are valued. Greece Central School District welcomes stakeholders who can collaborate with other staff to ensure that our policies, regulations, practices, programs and services promote equity, inclusion, and diversity.

Salary: $40,000/year minimum

Bargaining Unit ( for contracts): GUSS Contract

Report Times: 7:00 am - 3:30 pm

Daily Hours: 8.5 (7.5 Paid)

Work Year: 12 Month

Supervisor: Exec Dir Information and Instructional Tech and Digital Innovation

Civil Service Title: Computer Support Assistant - Competitive

Minimum Requirements

• One (1) year paid full-time or its part-time equivalent experience providing computer support to users, including diagnosing software and hardware problems and resolving problems, or training, instructing or providing explanation to users in basic hardware and software methods and principles; OR,
• Successful completion of nine (9) college semester credit hours in a computer science or information technology field; OR,
• Possession of a CompTIA A+, Microsoft Office Specialist, or Google IT Support Professional Certification; OR,
• An equivalent combination of education or experience as defined by the limits of (A), (B), and (C).
• Applicants qualifying under sections (B) or (C) must submit a copy of their transcript or certificate at time of application.

If you are appointed, you will be required to possess a valid license to operate a motor vehicle in New York State or otherwise demonstrate your capacity to meet the transportation needs of the job.

Desired Qualifications

• CompTIA A+ certification;
• Experience supporting Google Products (i.e. Google Classroom, Docs, Sheets, Slides, etc.);
• Experience supporting large enterprise applications like ClassLink, Frontline, SafeSchools and Infinite Campus;
• Experience working with and imaging computer systems that run different operating systems including Microsoft Windows, Google Chrome OS, and Apple iOS;
• Punctual, timely, highly organized, and meticulous when it comes to details - willingly documents resolutions, standard procedures, how-to's and any work done;
• Flexible yet analytical thinker who is an enthusiastic problem solver and willing to be mentored.

Position Summary/Responsibilities

• Answering questions by phone, email and in person related to computer hardware and software in a way that is friendly and easy to understand;
• Participated in the helpdesk schedule rotation;
• Arriving in a timely manner when an issue requires onsite support and providing that support in a friendly and non-intrusive way (willing to schedule time if necessary);
• Thoroughly investigating and troubleshooting problems reported and deriving a diagnosis with speed and accuracy;
• Providing timely feedback on solutions implemented so that those impacted are kept informed (e.g. adding timely notes to tickets, making calls or on-site visits);
• Performs routine tasks related to computer hardware and software including but not limited to: Imaging and installing new hardware and installing/configuring software;
• Applying updates to existing hardware and software;
• Installing, repairing and updating systems using existing documentation/procedures or using approved diagnostic assessments;
• Running, connecting and disconnecting computer related cables and cords (i.e. Power, USB, HDMI, etc) so that they kept neat and orderly;
• Diagnosing, testing and cleaning used computer equipment so that it is ready for redeployment;
• All other duties as assigned.

Questions Regarding This Posting Should Be Directed To

Name: Brad Malone

Title: Executive Director of Information and Instructional Technology and Digital Innovation

Email: [e-mail]

All new employees must be fingerprinted and cleared for employment through the NYSED before employment begins.

The Greece Central School District does not discriminate on the basis of sex, race, color, religion, national origin, political affiliation, sexual orientation, marital status, ancestry, age, disability, or any other status protected by law.

To find out more about what Greece Central School District has to offer our employees, please.