Healthcare IT Helpdesk Technician — Tier 1 Support

Taku Health Services, LLC; Tacoma (WA); On-site; USD 27,000 - 39,000; Full time

Job summary

Goldbelt is seeking an IT Helpdesk Technician in Tacoma, WA to provide first-level support for contractor personnel and systems supporting PAS, RMS, and CLR operations. You will troubleshoot hardware, software, and connectivity issues, manage user accounts, document incidents, and assist with outages while protecting sensitive healthcare information.

A high school diploma and 1+ year experience are required; CompTIA A+ is preferred.

Qualifications

• High school diploma or equivalent.
• 1+ year of IT helpdesk or technical support experience.
• Ability to pass an employment background check.

Responsibilities

• Provide first-level technical support for computers, telephones, peripherals, and software.
• Troubleshoot user access, connectivity, hardware, and software issues.
• Support systems used for beneficiary scheduling, referral management, reporting, and documentation.
• Escalate unresolved technical issues to appropriate support personnel.
• Maintain documentation of incidents, resolutions, and equipment.
• Assist with system outages and contingency operations.
• Provide technical assistance while protecting sensitive healthcare information.
• Perform additional duties as needed.

Skills

Troubleshooting

Customer service

Multitasking

Analytical thinking

Organizational skills

Education

High school diploma or equivalent

1+ year IT helpdesk or technical support experience

Tools

Microsoft Office Suite

Job description

Goldbelt is seeking an IT Helpdesk Technician in Tacoma, WA to provide first-level support for contractor personnel and systems supporting PAS, RMS, and CLR operations. You will troubleshoot hardware, software, and connectivity issues, manage user accounts, document incidents, and assist with outages while protecting sensitive healthcare information.

A high school diploma and 1+ year experience are required; CompTIA A+ is preferred.