School IT Help Desk Manager — Apple & Windows Expert

Nord Anglia International School Rotterdam; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

The Village School in Houston, TX is seeking a Help Desk Manager to lead the IT help desk, ensuring excellent service for staff and students while overseeing device readiness and IT asset inventory.

The role involves supervising the help desk team, collaborating with the IT Director on projects, and providing setup support for after-hours meetings and events. A strong focus on safeguarding and high-quality customer service is essential.

Qualifications

• Degree-qualified and/or relevant professional qualification and experience.
• Apple-certified technician, or ability to become one within 90 days of employment.
• Demonstrate a commitment to safeguarding and promoting the welfare of all pupils, and undertake appropriate child protection training when required.

Responsibilities

• Take responsibility for the smooth running of staff- and student-facing desktops, laptops, tablets, AV equipment, operating systems, and applications in offices and classrooms.
• Monitor the school help desk in support of staff and students.
• Take ownership of tickets, set appropriate priorities, and maintain regular communication.
• Provide IT onboarding for new employees and technical training for staff.
• Organize, support, and manage student devices, including MacBooks and iPads.
• Maintain an accurate IT asset inventory.
• Manage the mobile device management system for Apple devices.
• Support IT-related projects, including occasional work outside regular hours, at night, or on weekends.
• Supervise and train help desk support staff.
• Manage the day-to-day execution of complex IT projects.
• Perform other duties as assigned.

Skills

Customer service

Apple devices

Windows devices

Ticketing system

Google Workspace

Intune

Networking basics

Staff supervision

Troubleshooting

Education

Bachelor's degree

Tools

Jira Service Desk

Job description

The Village School in Houston, TX is seeking a Help Desk Manager to lead the IT help desk, ensuring excellent service for staff and students while overseeing device readiness and IT asset inventory.

The role involves supervising the help desk team, collaborating with the IT Director on projects, and providing setup support for after-hours meetings and events. A strong focus on safeguarding and high-quality customer service is essential.