Education IT Help Desk Lead

The Village School; Houston (TX); On-site; USD 80,000 - 105,000; Full time

Job summary

The Village School in Houston, TX is seeking a Help Desk Manager to lead a busy IT help desk, ensure reliable services for staff and students, and supervise support staff. You will prepare devices for the new school year, maintain asset inventories, and work with the IT Director on technology projects.

The ideal candidate has at least five years in technical support, strong customer service, and a proven ability to manage multiple tasks in an educational environment.

Qualifications

• Bachelor's degree or relevant professional qualification.
• Apple-certified technician or able to obtain within 90 days of employment.
• Commitment to safeguarding and promoting the welfare of pupils; child protection training when required.

Responsibilities

• Oversee staff- and student-facing desktops, laptops, tablets, AV equipment, OS, and applications.
• Monitor the school help desk and prioritize tickets with effective communication.
• Provide IT onboarding and technical training for staff; supervise help desk staff.
• Manage IT asset inventory and MDM for Apple devices.
• Support IT-related projects, including after-hours work as needed.
• Collaborate with the IT Director on initiatives.

Skills

Customer service

Problem solving

Verbal & written communication

Team supervision

On-site IT support

Apple devices expertise

Windows devices expertise

Education

Bachelor's degree or equivalent

Apple-certified technician

Tools

Apple devices

Windows devices

Help desk ticketing system

Google Workspace

Office 365

Intune

Mobile device management

Networking basics

Job description

The Village School in Houston, TX is seeking a Help Desk Manager to lead a busy IT help desk, ensure reliable services for staff and students, and supervise support staff. You will prepare devices for the new school year, maintain asset inventories, and work with the IT Director on technology projects.

The ideal candidate has at least five years in technical support, strong customer service, and a proven ability to manage multiple tasks in an educational environment.