School IT Help Desk Lead (Apple & Windows Expert)

Nord Anglia Education, Inc.; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

The Village School in Houston, TX is seeking a Help Desk Manager to lead our IT help desk, ensuring excellent service for staff and students while supervising the Help Desk Support Specialist. You will oversee device provisioning, inventory, and IT projects, collaborating with the IT Director on initiatives and occasional after-hours support.

Ideal candidates have at least five years in technical support, strong communication skills, and experience in education.

Qualifications

• Degree or equivalent professional qualification.
• Apple-certified technician or willing to become one within 90 days.
• Commitment to safeguarding and child protection training when required.

Responsibilities

• Oversee staff and student IT desktops, laptops, tablets, AV equipment, OS, and apps.
• Monitor the school help desk to support staff and students.
• Prioritize tickets and maintain regular communication.
• Provide IT onboarding and training for staff.
• Manage IT asset inventory.
• Support IT-related projects, including after-hours work.
• Supervise help desk staff and oversee complex IT projects.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Organization

Education

Bachelor's degree or higher

Apple Certified Technician

Tools

Apple devices

Windows devices

Google Workspace

Office 365

Intune

Help desk ticketing system

Job description

The Village School in Houston, TX is seeking a Help Desk Manager to lead our IT help desk, ensuring excellent service for staff and students while supervising the Help Desk Support Specialist. You will oversee device provisioning, inventory, and IT projects, collaborating with the IT Director on initiatives and occasional after-hours support.

Ideal candidates have at least five years in technical support, strong communication skills, and experience in education.