School District IT Help Desk Technician

Jefferson Parish School District; Marrero (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

Jefferson Parish Schools Technology is seeking a Help Desk Technician in Marrero, LA to provide Level-1 support for schools and district staff. You will guide users, resolve common issues, and escalate complex problems to Level-2 technicians for remote or on-site assistance.

The role reports to the Director of Technology and requires a proactive, detail-focused approach. A+ or Microsoft certifications and Windows/Chromebook/Google Suite experience are preferred.

Qualifications

• We seek detail-oriented, independent self-starters with a record of high performance.
• Must possess high school or GED and technical school training in electronics or related field.
• A+ and Microsoft certifications or equivalent experience preferred.
• Experience with Windows, Chromebooks, and Google Suite expected.
• Familiarity with Ethernet and wireless topologies is a plus.

Responsibilities

• Provide Level-1 technical support to schools and district staff.
• Offer how-to guidance and quick problem resolution when possible.
• Escalate to Level-2 for remote support or on-site tickets as needed.
• Log all issues with detailed problem notes and resolutions.
• Coordinate with Level-2 team, infrastructure, and telecom staff.

Skills

A+ Certification

Microsoft Certification

Google Suite

Ethernet networking

Wireless networking

Dell Tech Direct Certification

Education

High school diploma or GED

Graduate of accredited technical school

Bachelor’s degree

Dell Tech Direct Certification

Tools

MS Windows

Chromebooks

Google Suite

Job description

Jefferson Parish Schools Technology is seeking a Help Desk Technician in Marrero, LA to provide Level-1 support for schools and district staff. You will guide users, resolve common issues, and escalate complex problems to Level-2 technicians for remote or on-site assistance.

The role reports to the Director of Technology and requires a proactive, detail-focused approach. A+ or Microsoft certifications and Windows/Chromebook/Google Suite experience are preferred.