School Bus Operations Dispatcher

Talentify; Elizabeth (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Job summary

Talentify is seeking a Dispatcher to coordinate daily student transport, routes and emergencies. You will communicate with schools, drivers and parents while maintaining confidential information and complying with regulations.

The role requires a High School Diploma, CDL or willingness to obtain one within 90 days, and at least 1 year in customer service. Expect on-call duties, data entry and collaboration with Operations and Fleet teams.

Qualifications

• High School Diploma or equivalent required.
• Basic knowledge of radio dispatch equipment.
• Six months to one year related experience and/or training.
• At least 1 year experience in Customer Service.
• Valid CDL or willingness to obtain one within 90 days of employment.
• Must be at least 21 years of age with 3 years of driving experience.
• Certificate of training in first aid and CPR, if required by local contract.
• First aid endorsement on the special driver’s certificate or CPR training if required.

Responsibilities

• Communicating with schools, parents, drivers and aides.
• Answer telephone inquiries and communicate on two-way radio
• Assist manager with ensuring employees report to work as scheduled and all vehicles are staffed for the day; assigns substitute drivers, plans, schedules and assigns drivers for special transportation.
• Observe and track route timing; assist in developing routes, busloads, bus stops and schedules when necessary
• Read and follow established School District contracts
• Report concerns, violations or issues to the Operations Manager or Supervisor
• Keep records and submit reports, including all documentation for complaints, accidents, routing changes, etc.
• Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law
• Assist the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping
• May handle back up driver duties or perform clerical tasks while buses are in route
• Be on-call for emergencies and weekends as needed
• Work closely with Operations, Safety, Training and Fleet Maintenance
• Follow company policies regarding pupil/client management and relations with parents, teachers, guardians
• Assist with monthly billing, payroll, accounts receivable/payable, month end
• May assist in driver recruitment programs to ensure coverage
• May assist in disciplinary matters and road test evaluations
• May assist in training driver safety meetings
• Carry out STA policies and regulations
• Knowledge of School District contracts contents
• Communicating with schools regarding calendars, complaints, bus incidents
• Assist in charter business development during non-school days and summer months
• All other duties as assigned by Management

Skills

Customer service

Interpersonal skills

Microsoft Office

Communication

Fast-paced environment

Instructions follow

Teamwork

Problem solving

Regulatory knowledge

Reading/writing/grammar/math

CDL with endorsements

California CDL specifics

Driver qualifications

Background checks

Education

High School Diploma or equivalent

Radio dispatch equipment knowledge

6 months to 1 year related experience or training

1 year in Customer Service

Valid CDL or willingness to obtain in 90 days

21+ years old with 3 years driving

First aid & CPR training (if required)

First aid endorsement / CPR training (if required)

Job description

Talentify is seeking a Dispatcher to coordinate daily student transport, routes and emergencies. You will communicate with schools, drivers and parents while maintaining confidential information and complying with regulations.

The role requires a High School Diploma, CDL or willingness to obtain one within 90 days, and at least 1 year in customer service. Expect on-call duties, data entry and collaboration with Operations and Fleet teams.