School-Based Care Navigator — Full-Time with Benefits

Centerstone of Florida; Chattanooga (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage

403b retirement plan

Paid time off

Holidays

Job summary

Centerstone is seeking a School Based Navigator to act as a liaison among schools, families, and the organization, facilitating access to behavioral health services for students. You will support intake and insurance processes and collaborate with internal teams to maintain service continuity.

Successful candidates will have a High School diploma or GED and strong interpersonal, organizational, and documentation skills, with ability to coordinate community resources and crisis linkage as needed.

Qualifications

• Understanding of mental health systems and school-based service models.
• Strong interpersonal, organizational, and communication skills.
• Proficiency in documentation, electronic records, and telephonic engagement.
• Knowledge of community resources and ability to coordinate support services.

Responsibilities

• Receive and Process Referrals: Accept and respond to student referrals from assigned schools within three business days, initiating family contact and documentation.
• Insurance and Funding Support: Assist families in Medicaid eligibility screening and application; verify private insurance benefits and screen for alternative funding as needed.
• Coordinate Service Entry: Schedule intake appointments with school-based therapists or refer to appropriate access points if a student is not eligible for school-based services.
• Manage Intake Documentation: Ensure completion, accuracy, and proper electronic filing of all intake and compliance documentation per operational standards.
• Support Compliance Tasks: Collaborate with teams such as Billing, Health Information Management (HIM), and Quality to complete non-billable regulatory tasks and timelines.
• Provide Administrative Support: Answer incoming calls, make and document non-billable calls on behalf of school-based staff, and maintain accurate clinical records.
• Maintain Service Continuity: Conduct ongoing insurance checks and support paperwork updates to maintain eligibility and access to care throughout treatment.
• Resource and Crisis Linkage: Partners with schools and community agencies to connect families with appropriate support, including crisis services when indicated.
• Adhere to Ethical and Privacy Standards: Follow organization's privacy, confidentiality, and security policies always and practice within professional ethics, when applicable.
• Support Program Operations: Function within Organization's Operational Guidelines and contribute to program quality through routine self-evaluation and adherence to CARF-aligned standards.
• Engage in Professional Development: Participate in required training, team meetings, and continuous improvement initiatives to enhance service quality and coordination.
• Other duties as assigned.

Skills

Mental health systems

School-based services

Interpersonal skills

Documentation skills

Coordination

Education

High School diploma or GED

Job description

Centerstone is seeking a School Based Navigator to act as a liaison among schools, families, and the organization, facilitating access to behavioral health services for students. You will support intake and insurance processes and collaborate with internal teams to maintain service continuity.

Successful candidates will have a High School diploma or GED and strong interpersonal, organizational, and documentation skills, with ability to coordinate community resources and crisis linkage as needed.