School-Based Behavioral Health Navigator

Centerstone; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending accounts

403b retirement plan with companymatch

Paid time off and holidays

Relias training

Employee Assistance Program

Job summary

Centerstone—a leading nonprofit behavioral health system—seeks a School Based Navigator to facilitate access to services for students, coordinate intake, and support continuity of care within school settings.

You will collaborate with families, schools, and internal teams, ensuring accurate documentation, timely referrals, and adherence to privacy and ethics standards while supporting program operations and community partnerships.

Qualifications

• Understanding of mental health systems and school-based service models.
• Strong interpersonal, organizational, and communication skills.
• Proficiency in documentation, electronic records, and telephonic engagement.

Responsibilities

• Receive and respond to student referrals within three business days, initiating family contact and documentation.
• Assist families in Medicaid eligibility screening and verify private insurance benefits; screen for alternative funding as needed.
• Schedule intake appointments with school-based therapists or refer to appropriate access points if eligible services are unavailable.
• Ensure completion, accuracy, and proper electronic filing of all intake and compliance documentation.
• Collaborate with Billing, HIM, and Quality to complete non-billable regulatory tasks and timelines.
• Answer incoming calls and document non-billable calls for school-based staff; maintain accurate clinical records.
• Conduct ongoing insurance checks and updates to maintain eligibility and access to care during treatment.
• Connect families with crisis services when indicated through partnerships with schools and community agencies.
• Follow privacy, confidentiality, and security policies and practice within professional ethics.
• Contribute to program quality through self-evaluation and adherence to CARF-aligned standards.

Skills

Mental health systems understanding

Interpersonal skills

Organizational skills

Communication skills

Documentation proficiency

Electronic records knowledge

Community resources knowledge

Education

High School diploma or GED

Job description

Centerstone—a leading nonprofit behavioral health system—seeks a School Based Navigator to facilitate access to services for students, coordinate intake, and support continuity of care within school settings.

You will collaborate with families, schools, and internal teams, ensuring accurate documentation, timely referrals, and adherence to privacy and ethics standards while supporting program operations and community partnerships.