Scholarships & Federal Work-Study Coordinator

Tennessee Board of Regents (TBR); Chattanooga (TN); On-site; USD 44,000 - 55,000; Full time

Job summary

Chattanooga State is seeking a Coordinator of Scholarships & Federal Work Study to administer foundation scholarships, Federal Work Study, and related awards. You will verify applications, determine eligibility, calculate awards, and reconcile payments per FERPA.

This role serves as a liaison with the Office of Financial Aid, the Foundation Office, and campus offices, monitors enrollment, communicates with students and families, and ensures compliant, consistent processing while supporting a

Qualifications

• Must possess an Associate’s Degree in a related field, such as Accounting, Finance, Business, or Education – Bachelor’s preferred.
• Proficient in Microsoft Office and other commonly used office applications.
• Prefer experience working with a student information system, such as Ellucian Banner, Ellucian Colleague, or PeopleSoft.
• Extensive experience working in a finance, customer service, or educational setting, preferably at a postsecondary institution.
• Comfortable working in a stressful, fast-paced environment with a high level of confidentiality around student populations.
• Demonstrated skills in basic accounting and clerical functions.

Responsibilities

• Serve as primary liaison between hiring offices of federal work study students and the Office of Financial Aid
• Serve as primary liaison between the Foundation Office and Office of Financial Aid
• Daily monitoring of eligibility, documents, and awards with timely responses to students and parents (within FERPA guidelines)
• Builds positive working relationships with colleagues in other Chatt State offices
• Advise students and families and answer questions related to aid eligibility requirements, missing or incomplete documentation, and aid status
• Ensure accurate administration of federal eligibility in accordance with all applicable regulations
• Ensure accurate awarding of Foundation scholarships and reallocation of awards when eligibility is lost
• Adheres to consistent, accurate policies, procedures, and evaluating eligibility in accordance with federal, state, institutional, and Foundation guidelines
• Develops and adheres to consistent, transparent business practices, both within the Financial Aid Office and in collaboration with outside offices
• Collaborate with Office of Financial Aid for consistent messaging to students
• Establishes clear communication channels with students, faculty, staff, and outside agencies
• Coordinate with other Financial Aid staff to maintain constant coverage of escalations and emails from other offices on campus
• Contribute to a positive, collaborative, and respectful team culture focused on shared goals, continuous improvement, and high-quality student service
• Engage in ongoing professional development

Skills

Microsoft Office

Education

Associate’s Degree in a related field

Bachelor’s degree preferred

Tools

Ellucian Banner

Ellucian Colleague

PeopleSoft

Job description

Chattanooga State is seeking a Coordinator of Scholarships & Federal Work Study to administer foundation scholarships, Federal Work Study, and related awards. You will verify applications, determine eligibility, calculate awards, and reconcile payments per FERPA.

This role serves as a liaison with the Office of Financial Aid, the Foundation Office, and campus offices, monitors enrollment, communicates with students and families, and ensures compliant, consistent processing while supporting a