Coordinator I - Scholarships & Federal Work Study

Tennessee Board of Regents (TBR); Chattanooga (TN); On-site; USD 44,000 - 55,000; Full time

Job summary

Chattanooga State is seeking a Coordinator of Scholarships & Federal Work Study to administer foundation scholarships, Federal Work Study, and related awards. You will verify applications, determine eligibility, calculate awards, and reconcile payments per FERPA.

This role serves as a liaison with the Office of Financial Aid, the Foundation Office, and campus offices, monitors enrollment, communicates with students and families, and ensures compliant, consistent processing while supporting a

Qualifications

• Must possess an Associate’s Degree in a related field, such as Accounting, Finance, Business, or Education – Bachelor’s preferred.
• Proficient in Microsoft Office and other commonly used office applications.
• Prefer experience working with a student information system, such as Ellucian Banner, Ellucian Colleague, or PeopleSoft.
• Extensive experience working in a finance, customer service, or educational setting, preferably at a postsecondary institution.
• Comfortable working in a stressful, fast-paced environment with a high level of confidentiality around student populations.
• Demonstrated skills in basic accounting and clerical functions.

Responsibilities

• Serve as primary liaison between hiring offices of federal work study students and the Office of Financial Aid
• Serve as primary liaison between the Foundation Office and Office of Financial Aid
• Daily monitoring of eligibility, documents, and awards with timely responses to students and parents (within FERPA guidelines)
• Builds positive working relationships with colleagues in other Chatt State offices
• Advise students and families and answer questions related to aid eligibility requirements, missing or incomplete documentation, and aid status
• Ensure accurate administration of federal eligibility in accordance with all applicable regulations
• Ensure accurate awarding of Foundation scholarships and reallocation of awards when eligibility is lost
• Adheres to consistent, accurate policies, procedures, and evaluating eligibility in accordance with federal, state, institutional, and Foundation guidelines
• Develops and adheres to consistent, transparent business practices, both within the Financial Aid Office and in collaboration with outside offices
• Collaborate with Office of Financial Aid for consistent messaging to students
• Establishes clear communication channels with students, faculty, staff, and outside agencies
• Coordinate with other Financial Aid staff to maintain constant coverage of escalations and emails from other offices on campus
• Contribute to a positive, collaborative, and respectful team culture focused on shared goals, continuous improvement, and high-quality student service
• Engage in ongoing professional development

Skills

Microsoft Office

Education

Associate’s Degree in a related field

Bachelor’s degree preferred

Tools

Ellucian Banner

Ellucian Colleague

PeopleSoft

Job description

We have an opening for a Coordinator of Scholarships & Federal Work Study in the Financial Aid office at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values

We cultivate a welcome and supportive environment.

We Care About The Well-being Of Each Other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations. Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

Position Summary

The Coordinator is the primary point of contact for Foundation scholarships, Federal Work Study, and the TN Student Assistance Award. The Coordinator is responsible for the administration of these scholarships, grants, and federal work study awards. This includes verification of application and eligibility, calculation of award amounts and adjustments, monitoring of enrollment and engagement, and certification and reconciliation of award payments. In addition, the role maintains extensive knowledge of federal and state eligibility, and college financial aid requirements, policies, and procedures.

Essential Job Functions And Responsibilities

Holistic Student Support

• Serve as primary liaison between hiring offices of federal work study students and the Office of Financial Aid
• Serve as primary liaison between the Foundation Office and Office of Financial Aid
• Daily monitoring of eligibility, documents, and awards with timely responses to and communications with students and parents (within FERPA guidelines)
• Builds positive working relationships with colleagues in other Chatt State offices
• Advise students and families and answer questions related to aid eligibility requirements, missing or incomplete documentation, and aid status

Fiscal Stewardship

• Ensure accurate administration of federal eligibility in accordance with all applicable regulations
• Ensure accurate awarding of Foundation scholarships and reallocation of awards when eligibility is lost
• Adheres to consistent, accurate policies, procedures, and evaluating eligibility in accordance with federal, state, institutional, and Foundation guidelines
• Develops and adheres to consistent, transparent business practices, both within the Financial Aid Office and in collaboration with outside offices

Organizational Culture

• Collaborate with Office of Financial Aid for consistent messaging to students
• Establishes clear communication channels with students, faculty, staff, and outside agencies
• Coordinate with other Financial Aid staff to maintain constant coverage of escalations and emails from other offices on campus
• Contribute to a positive, collaborative, and respectful team culture focused on shared goals, continuous improvement, and high-quality student service.
• Engage in ongoing professional development

Program Innovation

• Provide input regarding compliance and processing
• Develop innovative approaches to ensure ongoing compliance with federal, state, and institutional regulations.
• Evaluate changes in financial aid regulations and adjust internal processes to maintain compliance while optimizing operational efficiency.

Knowledge, Skills, And Work Characteristics

• Effective time management and prioritization of job demands
• Attention to detail and understanding of data analysis, mathematical & financial computations, and identifying/resolving data discrepancies
• Ability to work collaboratively and establish positive, productive working relationships
• Excellent communication and customer service skills
• Demonstrates continuous learning and improvement in knowledge of and compliance with state regulations, technical processes, and professional development
• Works independently, with minimal supervision, meets goals and deadlines, is self-directed and seeks innovative ways to perform job responsibilities efficiently and effectively
• Other duties as assigned.

Qualifications

• Must possess at least an Associate’s Degree in a related field, such as Accounting, Finance, Business, or Education – Bachelor’s preferred
• Proficient in Microsoft Office and other commonly used office applications
• Prefer experience working with a student information system, such as Ellucian Banner, Ellucian Colleague, or PeopleSoft.
• Extensive experience working in a finance, customer service, or educational setting, preferably at a postsecondary institution
• Comfortable working in a stressful, fast-paced environment with a high level of sensitivity towards confidentiality and working with the student population
• Demonstrated skills in basic accounting and clerical functions

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Work is typically performed in an office environment. While performing the duties of this position, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone, use hands repetitively to operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Specific vision abilities required by this position include close vision, distance vision and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks.

Salary Range: $44,377 - $55,472

• Application review will begin at least 7 days after posting *