Scheduling Supervisor - Patient Access Lead

Chattanooga Heart Institute; Chattanooga (TN); On-site; USD 31,000 - 44,000; Full time

Job summary

The Chattanooga Heart Institute is seeking a Scheduling Supervisor to oversee the daily operations of the scheduling team, ensuring efficient patient access and optimal resource utilization in our Chattanooga offices.

You will mentor scheduling staff, monitor appointment workflows, resolve complex scheduling issues, and ensure adherence to policies and customer service standards to improve patient flow and team performance.

Qualifications

• 5 years in medical registration/scheduling setting
• Strong leadership abilities and team oversight
• Excellent communication and organizational skills

Responsibilities

• Oversee all scheduling staff at the assigned office and ensure accurate provider schedules
• Monitor appointment workflows and patient access to optimize flow
• Track staff productivity and audit patient care slips, no-show reports, and reminder calls
• Implement internal policies to ensure efficient operation of the scheduling department
• Oversee Order Facilitator and hospital scheduling processes; cover areas during peak times or staff absence

Skills

Leadership

Scheduling

Staff mentoring

Communication

Education

High School Diploma or GED

Job description

The Chattanooga Heart Institute is seeking a Scheduling Supervisor to oversee the daily operations of the scheduling team, ensuring efficient patient access and optimal resource utilization in our Chattanooga offices.

You will mentor scheduling staff, monitor appointment workflows, resolve complex scheduling issues, and ensure adherence to policies and customer service standards to improve patient flow and team performance.