Patient Access Supervisor: Centralized Scheduling Lead

Covenant Health; Knoxville (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

Covenant Health in Knoxville, TN seeks a Patient Access Supervisor for Centralized Scheduling. The role oversees verification, scheduling, and pre-registration of outpatient procedures, guiding staff to maintain accuracy, efficiency, and data integrity.

The position emphasizes staff development, policy adherence, and effective patient communication within a busy, hospital-based environment. Day shift, full-time with 80 hours per pay period.

Qualifications

• Experience in hospital setting or financial area.
• Preference for Bachelor's degree in related field.

Responsibilities

• Supervise Patient Access Specialists and monitor scheduling accuracy.
• Assist in verifying benefits and patient demographics for scheduling.
• Provide financial counseling and collect patient payments as needed.
• Ensure compliance with Joint Commission, HIPAA, and CMS guidelines.
• Communicate scheduling information clearly to patients and staff.
• Support recruitment, training, and performance evaluation of staff.

Skills

Staff supervision

Financial counseling

Patient interaction

Scheduling coordination

Education

Bachelor’s degree preferred

Tools

Cerner eCare scheduling

TransUnion

STAR

Job description

Covenant Health in Knoxville, TN seeks a Patient Access Supervisor for Centralized Scheduling. The role oversees verification, scheduling, and pre-registration of outpatient procedures, guiding staff to maintain accuracy, efficiency, and data integrity.

The position emphasizes staff development, policy adherence, and effective patient communication within a busy, hospital-based environment. Day shift, full-time with 80 hours per pay period.