Scheduling Supervisor

Green Key Resources; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Green Key Resources in New York is seeking a Scheduling Coordinator to organize patient and provider calendars for home health services. You will coordinate visits and maintain records to ensure timely care.

The role requires 5 years scheduling experience in CHHA, with strong Word/Excel skills and excellent communication. HCHB experience and supervisory duties may be involved.

Qualifications

• High School graduate.
• Minimum of 5 years scheduling experience in a CHHA, specifically scheduling nurses and therapists.
• HCHB experience preferred.
• Supervising experience preferred.
• Proficient in Microsoft Word and Excel.
• Excellent verbal and written communication skills.

Responsibilities

• Arrange/organize schedules for clients and patients per healthcare plans and provider availability.
• Create daily schedules for home care nurses & therapists.
• File patient information and answer telephone calls.
• Maintain and update all computerized appointment schedules.
• Address client questions and issues completely and efficiently.
• Run reports to monitor field staff productivity and missed visits.

Skills

Scheduling coordination

Supervising

Verbal & written communication

Education

High School diploma

Tools

HCHB

Microsoft Word

Microsoft Excel

Job description

• Arrange/organize schedules for clients and patients in line with healthcare plans, needs of the patient, and availability of the healthcare professional that will care for the patient.
• Create daily schedules for home care nurses & therapist
• File patient information, answer telephone calls
• Maintain and update all computerized appointment schedules on a regular basis
• Address all client questions and issues completely and efficiently
• Run reports to monitor field staff productivity, missed visits, schedule, etc.
• Data enters clinical notes into EMR for visits performed by clinical vendors
• Train and Manage scheduling coordinators
• Tracks submission of all paper documentation from field staff and informs Clinical Manager if not received within prescribed time frame
• Scans incoming paper documentation into the patients record.
• Communicates effectively to other professionals within the agency and the patient’s physician and vendors
• Treats patients with dignity and respect and maintains a non-discrimination policy
• Collaborates with clinical and business staff, other agency departments and outside agencies to assist in achieving agency goals
• Assists in the performance of aide Exception Audits and resolution of Conflict Reports as directed by the Administrator.
• Adheres to the agency’s Code of Conduct
• Performs other related duties as assigned.

QUALIFICATIONS

• High School graduate
• Minimum of 5 years of scheduling experience in a Certified Home Health Agency (CHHA), specifically scheduling nurses and therapists.
• HCHB experienced preferred
• Supervising experience preferred
• Proficient in Microsoft Word and Excel
• Excellent verbal and written communication skills