Scheduling Coordinator

Four Seasons Healthcare Solutions; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Weekly payroll

Comprehensive Health Insurance

Paid Time Off

Job summary

Four Seasons Healthcare Solutions is seeking a Scheduling Coordinator to manage CHHA staff schedules and assignments, ensuring timely home care for patients. You’ll coordinate visits, handle conflicts, and communicate with patients, families, and the care team.

The ideal candidate will have strong communication skills, familiarity with home care software, and at least one year of scheduling experience in a fast-paced environment.

Qualifications

• Minimum 1 year Scheduling Coordinator experience.
• Familiarity with home health regulations and policies.
• Experience with high-volume coordination preferred.

Responsibilities

• Plan and coordinate CHHA visits to ensure adequate coverage and timely care.
• Communicate schedule changes with patients, families, caregivers, and team members.
• Maintain accurate records of visits and scheduling adjustments in agency systems.
• Collaborate with nurses, case managers, and other staff to ensure coordinated care.
• Provide excellent customer service to patients and families.

Skills

Strong communication

Interpersonal skills

Multi-tasking

Prioritization

Education

High school diploma or equivalent

Tools

Netsmart

HHA Exchange

Microsoft Office

Job description

Scheduling Coordinator/Schedulermanages the schedules /assignment of all Certified Home Health (CHHAs) staff services and disciplines ( Staff/Contractual), to ensure timely and consistent home care for patients.They coordinate schedules, manage staffing issues, and communicate with clients, family members, caregivers and providers.

In essence, the CHHA Scheduling Coordinator acts as a central point of contact for scheduling and staffing, ensuring that patients receive the care they need in a timely and efficient manner.

KEY ROLE/ RESPONSIBILITIES:

Scheduling/Staffing:

• Plan and coordinate CHHA visits, ensuring adequate coverage and timely care for patients.
• Address scheduling conflicts, manage no-shows, and resolve staffing issues.

Communication and Record Keeping:

• Communicate with patients, families, caregivers, and other team members regarding schedules and changes.
• Maintain accurate records of patient visits, care plans, and scheduling adjustments in systems like, Netsmart, HHA Exchange, admissions log, Productivity log.
• Ensure appropriate assessments and visits are scheduled and assigned- 30 days rehab reassessment, recert, ROC/SOC and HHA supervisions.
• Maintain agency productivity logs and communicate progress with DPS/Staff.

Coordination/ Problem Solving:

• Collaborate with other team members, including nurses and case managers, to ensure smooth patient care.
• Identify and resolve scheduling issues, ensuring that patients receive timely and appropriate care.
• Providing information to clients, providers, referral sources, staff, and the public.
• Answering and transferring telephone calls or taking messages.
• Working with other members of the healthcare team, such as nurses and therapists, to ensure coordinated care for clients.

General Office Support:

• Assist other staff as and when needed.
• May involve sorting and delivering incoming mail, or other administrative tasks.

Customer Service:

• Provide excellent customer service to patients, families, and caregivers.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Ability to multi-task and prioritize tasks in a fast-paced environment.
• Familiarity with home care scheduling software such as: Netsmart, HHA Exchange, etc.
• Knowledge of home care regulations and policies.
• Proficiency in Microsoft Office and other relevant software.
• Experience in a home care setting is often preferred.
• Basic computer skills.
• Experience with high volume coordination.
• Flexibility with working over-time as needed.
• Home care experience/CHHA.

Schedule/ Work hours:

• 7.50-hour shift – 9:00 AM – 5:00PM.
• Work Location: In person.
• Education: High school or equivalent (Preferred).
• Scheduling Coordinator/Scheduler: 1 year Required.
• Customer Service: 1 year Required.
• Home Care: 1 year Required.

Benefits

• Competitive Salary.
• Weekly payroll.
• Comprehensive Health Insurance.
• Paid Time Off (vacation, sick, holiday).
• Supportive, teamwork environment.

Join a compassionate team dedicated to providing exceptional home care services throughout our community.

As a Scheduler, you’ll play a vital role in ensuring our patients receive quality care by coordinating caregiver schedules efficiently.

We offer a supportive work environment, opportunities for growth, competitive benefits, and the chance to make a meaningful impact every day.