Care Experience Manager

Aveanna Healthcare; Needham Heights (MA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Bonus up to 25%

Cellphone

On-call paid

Mileage reimbursement

Vacation accrual 80h

Sick time 48h

Fun day

Inclusion day

Job summary

Aveanna Healthcare in Needham Heights, MA is seeking a Care Experience Manager (CEM) to coordinate caregiver schedules and client communications. This role focuses on client and caregiver support, with no hands-on clinical work, and offers a base salary of $48–$50k plus bonus potential and benefits.

You’ll join a purpose-driven team, build lasting caregiver relationships, and contribute to high-quality home care while advancing within the organization.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring communications and satisfaction.
• Coordinate caregiver schedules to match skills and availability.
• Support referrals and onboarding with clinical and recruitment teams.
• Keep records, schedules, and reports accurate and up-to-date.
• Participate in paid phone on-call rotation after hours.
• Foster a positive, engaged caregiver team and work environment.
• Address issues with professionalism and empathy to turn challenges into opportunities.
• Support caregiver retention through engagement and timely feedback.
• Provide on-call after-hours phone support (paid).

Skills

Communication

Organization

Time management

Sales / Customer service

Education

Bachelor’s degree

Tools

MS Office

Job description

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

Overview

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.
Compensation: $48-50k base salary, plus bonus potential (up to 25% of salary based on branch performance), cellphone, on call and mileage reimbursement for visits. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1 st year.

Why You’ll Love This Role

• No hands-on clinical work required – focus on coordination and communication


• Be part of a purpose-driven team that’s passionate about making a difference


• Opportunities for advancement and career growth


• Build lasting relationships with families and caregivers


• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction


• Manage caregiver schedules to ensure the right match of skills and availability


• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding


• Maintain accurate and up-to-date records, schedules, and reports


• Participate in the on-call rotation — phone support only, and paid


• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment


• Handle problem-solving with professionalism and empathy — turning challenges into opportunities


• Manage performance and support the retention of caregivers through engagement and timely feedback


• Phone-based on call after hours support - paid!

What We’re Looking For

• Bachelor’s degree required


• 2+ years of experience in sales, customer service, or a fast-paced office environment


• Strong organizational and time management skills


• Excellent communication, relationship-building, and problem-solving skills


• Comfortable using MS Office and learning new systems quickly


• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments


• Are proactive, adaptable, and solution-oriented


• Genuinely enjoy helping others


• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!