Care Experience Coordinator - Staffing Coordinator

Aveanna Healthcare; Vancouver (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Savings Plan with Employer Matching

Employee Stock Purchase Plan

Company-Paid Life Insurance

Paid Holidays, Paid Vacation Days, Paid Sick Days

Job summary

Aveanna Healthcare is seeking a Care Experience Coordinator in Vancouver, WA, dedicated to enhancing patient satisfaction and caregiver engagement. You will oversee caregiver scheduling, manage case assignments, and conduct payroll coordination while ensuring optimal patient outcomes through effective communication with families.

The ideal candidate has a high school diploma, at least 2 years of relevant experience, and proficiency in Microsoft Office. This is an excellent opportunity to impact the lives of medically fragile patients in their homes.

Qualifications

• High school diploma or GED.
• Minimum 2 years of experience in staffing, customer service, or operations coordination.
• Proficiency in Microsoft Office Suite and comfort with EMR systems.

Responsibilities

• Develop and maintain weekly caregiver schedules that meet patient care needs.
• Lead efforts to re-engage inactive caregivers and foster an employer-of-choice environment.
• Serve as the primary point of contact for families regarding staffing and care experience.

Skills

Communication skills

Time management

Organizational skills

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

EMR systems

Job description

Benefits Overview

• Health, Dental, Vision Insurance
• 401(k) Savings Plan with Employer Matching
• Employee Stock Purchase Plan
• Company-Paid Life Insurance
• Paid Holidays, Paid Vacation Days, Paid Sick Days

Position Summary

At Aveanna Healthcare, we are committed to providing high-quality clinical home care to medically fragile patients allowing them to grow and thrive in their homes. The Care Experience Coordinator (CEC) is focused on enhancing patient satisfaction and caregiver engagement by overseeing all aspects of caregiver scheduling and optimization.

The CEC is also responsible for managing case assignments, onboarding, payroll coordination, and ongoing communication with caregivers and families to ensure the achievement of optimal patient outcomes.

Essential Responsibilities

Staffing & Scheduling Management

• Develop and maintain weekly caregiver schedules that meet patient care needs and minimize unstaffed shifts.
• Proactively communicate and coordinate schedule changes with direct care team members and families.
• Ensure clinicians are appropriately matched with patients based on skill, experience, and care needs.
• Monitor Electronic Visit Verification (EVV) data for regulatory and billing compliance.
• Partner with recruiting and sourcing team to address patient staffing opportunities.
• Closely monitor and improve fill rates to ensure ordered and authorized hours and services are consistently fulfilled.
• Collaborate with branch leadership to identify growth opportunities and increase weekly staffed hours through strategic scheduling and patient coverage planning.

Caregiver Engagement & Performance

• Lead efforts to re‑engage inactive caregivers and foster an employer‑of‑choice environment.
• Partner with location team to ensure licensure and credential compliance for field staff, including re‑credentialing.

Client Experience & Communication

• Serve as the primary point of contact for families regarding staffing and care experience. Conduct routine check‑ins with clients to ensure satisfaction and address concerns.
• Work with clinicians, location and area leadership to resolve clinical or safety issues.

Payroll & Administrative Coordination

• Complete payroll processing and address related inquiries timely.
• Maintain accurate records of work hours, time‑off requests, and payor utilization.

Collaboration & Compliance

• Support new patient referrals and onboarding in collaboration with clinicians.
• Adhere to state and federal labor laws, HIPAA regulations, and company policies.
• Support after‑hours/on‑call operations as part of rotation schedule.
• Participate in location‑specific projects, audits, and improvement initiatives.

Qualifications

Required

• High school diploma or GED.
• Must be able to participate in an on‑call rotation schedule.
• Proficiency in Microsoft Office Suite and comfort with EMR systems.
• Minimum 2 years of experience in staffing, customer service, or operations coordination.

Preferred

• Bachelor’s degree or equivalent relevant experience.
• Experience in healthcare staffing or home care agency settings.
• Experience with applicant tracking systems and recruiting.
• Bilingual a plus.

Skills and Abilities

• Outstanding communication and interpersonal skills.
• Strong time management and organizational capabilities.
• Ability to multitask in a high‑volume, fast‑paced environment.
• Creative problem‑solver with strategic thinking and analytical skills.
• Ability to maintain professionalism and confidentiality at all times.
• Resilient, flexible, and adaptable to changing priorities and environments.

Physical and Travel Requirements

• Frequent sitting, typing, and computer work; occasional lifting up to 25 lbs.
• Ability to conduct occasional home visits.
• Occasional travel to local offices, patient homes, or recruitment events.

Environment

• Primarily office‑based with occasional field responsibilities

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.