Surgery Scheduler - West Lake Surgery Center

Trinity Health Mid-Atlantic; United States; On-site; USD 42,000 - 70,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking a Surgery Scheduler to coordinate and schedule outpatient surgeries and related procedures. The role includes collecting and updating patient information, communicating with resource teams, and participating in quality and operations improvement activities.

The position requires at least a high school diploma or GED and two years of surgery scheduling experience, with potential for backup support across the center’s administrative functions.

Qualifications

• High School diploma or GED.
• Two (2) years surgery scheduling experience.

Responsibilities

• Coordinate & facilitate patient care administratively.
• Schedule outpatient surgeries & procedures.
• Update patient clinical, demographic & financial information in Center systems.
• Communicate with leadership about equipment, people and services needs.
• Participate in quality/operations improvement processes.
• Track cancellations and monitor block time.
• Provide coverage to Center’s business office functions when needed.
• Support medical record maintenance and other clerical tasks.
• Provide customer service to patients, families and healthcare team.

Skills

Surgery scheduling

Clerical coordination

Education

High School diploma or GED

Job description

Employment Type: Full time Shift: Description: Purpose The Surgery Scheduler is responsible for scheduling all surgical procedures & identifying resource (e.g., equipment, people, services) needs to support the daily operations for the Ambulatory Surgical Center (ASC) “Center.” Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Performs clinical care activities (indirectly) for patients within the “scope of practice” laws & training received; Cares for patients safely by assisting in clinical care services or engaging in administrative activities (e.g., maintaining records or supplies) that enhance or improve coordination, preparation & flow of the care experience.

Process Focus: Knows, understands & incorporates basic or essential area of practice (document, coordinate, communicate) & training standards.

Communication: Uses clear, effective, respectful language & communication methods / means.

Environment: Performs work in a safe, engaging, collaborative & supportive manner; Influences the responsible use of resources; Accountable for continuous self-development & supporting the growth of others.

Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

• Responsible for an administrative role to coordinate & facilitate patient care;
• Schedule outpatient surgeries & procedures;
• Obtain, add, or update scheduled patient clinical, demographic & financial / insurance information into Center systems;
• Coordinate / communicate with leadership resource (e.g., equipment, people, services) needs & distribute daily surgical schedule;
• Participate in quality / operations improvement processes;
• Track cancellations;
• Monitor / maintain / release block time;
• May provide coverage / backup to Center’s business office functions / roles (e.g., Receptionist / Admitting Clerk);
• Support medical record maintenance / updates & other clerical functions;
• Provide customer service to patients, families & members of the healthcare team.

Minimum Qualifications

• High School diploma or GED.
• Two (2) years surgery scheduling experience.

Additional Qualifications (nice to have)

Associate degree in business.

Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.

Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).

Occasional Exposure to or subject to noise, infectious waste, diseases & conditions.

Occasional Exposure to interruptions, shifting priorities & stressful situations.

Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.

Frequent Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.

Frequent Perform manual dexterity activities & / or grasping / handling.

Continuous Ability to climb, kneel, crouch & / or operate foot controls.

Occasional Use a computer / other technology.

Frequent Sit with the ability to vary / adjust physical position or activity.

Frequent Maintain a safe working environment & use available personal protective equipment (PPE).

Continuous Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.

Continuous Ability to provide assistance in the event of an emergency.

Occasional Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Continuous Lift a maximum of 30 pounds unassisted.

Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.

Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.

Occasional Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).

Occasional Indirect Healthcare / Support Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Occasional Lift a maximum of 30 pounds unassisted.

Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.

Occasional Encounter a clinical / patient facing / hands on interactive work environment.

Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous Work outdoors with variable external environmental conditions.

Occasional Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%).

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.