Scheduling Specialist

Pain Institute of Southern Arizona; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Dental insurance

Healthcare spending or reimbursement

Other types of insurance

Retirement benefits or accounts

Job summary

Pain Institute of Southern Arizona is seeking a Clinical Appointment Scheduler for an on-site role in Tucson, AZ. You will assist patients by determining needs, re-scheduling or canceling appointments and maintain provider availability in the schedule.

You will enter and verify information in Greenway EHR/EMR, ensure accuracy, and inform patients about scheduling changes. Strong communication, confidentiality, and patient-service focus are essential to succeed in this role.

Qualifications

• Medical appointment scheduling requires 2 years of experience.
• EHR Software experience required: 2 years.
• High school diploma or equivalent.
• HIPPA compliant and confidentiality maintained.
• Excellent customer service to patients and colleagues.
• Knowledge of medical terminology preferred.

Responsibilities

• Assists patients by determining needs, (re)scheduling or canceling appointments.
• Maintains and updates schedule of providers' availability.
• Notify patients of any scheduling changes.
• Codes information and enters into EHR; reviews for accuracy and completeness.
• Review incoming tasks and document actions in the patient’s EHR; maintain up-to-date guidelines.
• Review provider schedules daily to fill open gaps.

Skills

Medical appointment scheduling

EHR Software

Excellent communication

Organizational skills

Team player

Education

High school diploma or equivalent

Tools

Greenway EHR

Job description

Clinical Appointment Scheduler- ON-SITE position in Tucson, Arizona

Assists patients by determining needs, (re)scheduling or canceling appointments.

Maintains and updates schedule of providers' availability.

Notify patients of any scheduling changes.

Codes information and enters into EHR; reviews to ensure accuracy and completeness. Knowledge of

EHR/EMR (Greenway) software.

Knowledge of standard office procedures and equipment.

Great speaking and listening skills. Provide the patient with clear directions/instructions for

their appointment. Communicate date, time, and location of the upcoming appointment to the patient,

ensuring they are correctly informed.

Document all needed information in EHR/EMR.

Utilize attached Scheduling Process Reminders when educating the patient.

Review incoming tasks, appropriately document actions taken in the patient’s EHR. Maintain up to

date guidelines and knowledge of ICD codes and CPT codes.

On a daily basis reviews provider schedules to fill open gaps.

Qualifications and Skills

• Medical appointment scheduling: 2 years (Required)
• EHR Software: 2 years (Required)
• High school diploma or equivalent
• Friendly and compassionate disposition
• Excellent organizational and time management skills
• Ability to work independently as well as part of a team
• Medical terminology knowledge preferred
• Knowledge of Electronic Health Care Systems and meaningful use
• Maintain confidentiality of all medical, financial, and legal information, HIPPA compliant
• Communicate effectively, both orally and in writing
• Provide excellent customer service to both patients and colleagues

Benefits offered

• Paid time off
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Retirement benefits or accounts

Job Type: Full-time Monday - Friday

Work Location: In person no remote or work from home offered