Scheduling Representative - Kearny Mesa (CAO) at San Diego, California

RCPMS; San Diego (CA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits

Professional growth opportunities

Job summary

Rady Children’s Physician Management Services (RCPMS) is hiring Call Center Representatives to serve as the primary phone contact for patients and families, handling scheduling and registration with a courteous, professional approach. Under supervision, the Scheduling Representative will learn to schedule all visits, manage the phone lines, and uphold our commitment to excellent patient service.

Full-time positions include benefits and opportunities for growth within our pediatric network in San

Qualifications

• High School diploma or equivalent and 1 year of public-facing experience, preferably in a call-center.
• Medical Administration Program may substitute for customer service experience.
• Excellent customer service skills via the telephone.
• Ability to maintain composure in fast-paced, stressful situations.
• Operate office equipment including photocopiers, fax machines, and multi-line phones.
• Knowledge of computer software used for patient registration and scheduling.

Responsibilities

• Answer routine patient phone calls and provide courteous service.
• Schedule visits and manage phones for pediatric offices.
• Receive training on RCPMS procedures, policies and appointment scheduling.
• Be the main phone contact for established patients and families.

Skills

Customer service

Phone etiquette

Communication

Office equipment

Education

High School diploma or equivalent

Medical Administration Program (substitution allowed)

Tools

Patient scheduling software

Registration software

Job description

Rady Children’s Physician Management Services (RCPMS) offers exciting opportunities for qualified candidates to join our rapidly growing organization. We are a wholly owned subsidiary of Rady Children’s Hospital and Health Center with just over 600 employees. RCPMS supports primary care pediatricians with 32office locations throughout San Diego and Southern Riverside Counties.

RCPMS seeks friendly and motivated individuals for our open Call Center Representative positions (also known as Scheduling Representative).

The Call Center Representative (also known as Scheduling Representative) is a position under the supervision of the Call Center Supervisor that answers routine patient phone calls. The Scheduler works with patients, families and other customers in a courteous and professional manner and is expected to be fully capable of providing excellent customer service as the primary phone contact for patients and families. The Scheduling Representative will be trained to handle scheduling all types of visits and managing the phones for pediatric primary care physician offices. The Scheduler will receive training on RCPMS procedures and policies, including but not limited to: customer service, registration of patients, phone etiquette and appointment scheduling. The Scheduling Representative is the main point of phone contact for established patients and sets the tone for the patient experience.

Requirements:

• High School diploma or equivalent and 1 year of experience working with the public either in person or on the phone, preferably in a call-center environment.
• Medical Administration Program from an accredited institution may be substituted for customer service experience.
• Excellent customer service skills via the telephone.
• Ability to maintain composure when confronted with fast-paced and stressful situations.
• Ability to operate office equipment including photocopiers, fax machines, and multi-line phone systems.
• Demonstrates thorough knowledge of computer software used for patient registration, patient scheduling and check in.

If you want to work with a great group of people, we invite you to join us in promoting the health of children within our communities.

• For full-time positions RCPMS offers the full scope of benefits, a competitive compensation package and opportunities for professional growth.

Rady Children’s Physician Management Services is proud to be an Equal Opportunity Employer.

The reasonably expected starting hourly wage range for this position is $23.00-$25.00depending on qualifications including education and relevant experience.