Patient Service Representative - Manhattan Beach Pediatrics

UCLA Health; Manhattan Beach (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

UCLA Health is seeking a Patient Service Representative in Manhattan Beach, CA to provide administrative and patient support for assigned physicians. You will act as a key contact for patients throughout their care journey.

Responsibilities include coordinating referrals, obtaining insurance authorizations, and ensuring timely communication across the health system using Epic/Care Connect. The role emphasizes strong communication and patient-focused service.

Qualifications

• Strong ability to set priorities reflecting responsibilities.
• Ability to build productive relationships with Faculty, Staff, Administration and patients.
• Capable of managing competing demands in a dynamic environment.
• Excellent verbal communication skills across diverse audiences.
• Ability to work diplomatically with a patient population.

Responsibilities

• Provide administrative and patient support for assigned physicians.
• Serve as a liaison between patients, providers, and referring physicians.
• Assist patients in accessing services across the health system.
• Coordinate referrals and follow-up care.
• Obtain, verify, and secure required insurance authorizations.
• Provide timely communication through phone and Epic/Care Connect.
• Support care coordination and ensure efficient access to care and specialty services.

Skills

Priority setting

Relationship building

Multitasking

Verbal communication

Empathy with patients

Tools

Hospital information system

Job description

Work Location: Manhattan Beach, CA, USA

Work Schedule

Monday- Friday, 8:15am-5:15pm

Posted Date

10/06/2026

Salary Range

$31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

33338

Primary Duties and Responsibilities

In this role, you will provide administrative and patient support for assigned physicians and serve as a key point of contact for patients throughout their care journey. Responsibilities include acting as a liaison between patients, providers, and referring physicians; assisting patients with accessing services across the health system; coordinating referrals and follow-up care; obtaining, verifying, and securing required insurance authorizations; and providing timely communication through phone and Epic/Care Connect. The Patient Service Representative works collaboratively with clinical and administrative teams to support care coordination, ensure a positive patient experience, and facilitate efficient access to care and specialty services.

Salary range: $31.88-$45.66

Job Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs

As a condition of employment
the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.