Scheduling Representative I

Hendrick Health; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Health is seeking a Scheduling Representative to handle patient appointment scheduling following medical practice procedures. The role may be integrated with receptionist/registration or medical assistant duties as needed.

Responsibilities include coordinating with physicians and clinical staff to set appointments, maintaining the master schedule, and generating reports on appointment patterns. Strong communication and multitasking skills are essential to ensure smooth patient flow and

Qualifications

• High school diploma or GED required.
• At least 1 year of appointment scheduling experience.
• Knowledge of scheduling systems and medical practice protocols.
• Excellent communication with physicians and patients.

Responsibilities

• Make and manage patient appointments.
• Coordinate with physicians and clinicians on scheduling preferences.
• Maintain master appointment schedule.
• Produce reports on appointment patterns as needed.

Skills

Communication

Customer service

Multitasking

Scheduling systems

Education

High school diploma or GED

Tools

Scheduling software

Job description

Job Summary
The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Summary
The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.
Job Requirements
Minimum Education
High school diploma or general equivalency diploma (GED)
Minimum Work Experience
Minimum one year of experience in an appointment scheduling position.
Required Licenses/Certifications
Required Skills, Knowledge, and Abilities
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of manual/computerized scheduling systems.
Knowledge of customer service principles and techniques.
Skill in communicating effectively with physicians/clinicians about scheduling preferences.
Skill in maintaining master appointment schedule via manual or computerized means.
Skill in producing reports about appointment patterns as needed.
Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
Ability to analyze situations and respond appropriately.